Fane Lewatu Loiti Nale
Summary
I am a hard worker who is enthusiastic, motivated by myself, reliable, and responsible, dependable team player who can quickly adjust to any difficult circumstances. And have the skills necessary to operate well both individually and in a group. I can remain focused and meet deadlines even when I'm stressed for time.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Tower Insurance
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Contributed to team success, consistently achieving call center performance metrics.
Reservation Consultant
Pacific Centrecom
09.2019 - 06.2023
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved any discrepancies or issues in reservations quickly and effectively to maintain guest satisfaction levels.
Sales and Service Representative
Mindpearl
07.2016 - 09.2019
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Delivered prompt service to prioritize customer needs.
Education
Professional Diploma - Business Management
University of The South Pacific
Fiji04.2024
Fiji National University
Certificate In Hair And Beauty Therapy 2014
St Joseph Secondary School
Fiji12.2012
St John Bosco Primary School
Fiji12.2008
Skills
- Customer Relations
- Sales closing
- Customer Retention Strategies
- Call center experience
- Computer Skills
- Calm and Professional Under Pressure
- Relationship Building
- Complaint Handling
- Knowledgeable about Word, PowerPoint, and Excel
Additional Information
REFERENCES
- Litiana Salabogi: Senior Quality Assurance Analyst (Centrecom)
- Contact number: 7615772 / 2415407
- Email: peisalabogi07@gmail.com
- Sakiusa Boletawa : Developing Team Leader – Customer Care (Tower Insurance
- Contact number: 2466180
- Email: sakiiboletawa@gmail.com
LANGUAGE :
Fijian and English speaking
HOBBIES :
- Cooking
- Watching movies
- Baking
- visiting new places
Timeline
Customer Care Representative
Tower Insurance
06.2023 - Current
Reservation Consultant
Pacific Centrecom
09.2019 - 06.2023
Sales and Service Representative
Mindpearl
07.2016 - 09.2019
Professional Diploma - Business Management
University of The South Pacific
Fiji National University
St Joseph Secondary School
St John Bosco Primary School
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