Fanga Mau
Papamoa,BOP
Summary
Experience team player and customer service leader dedicated to maintaining the ideals of inclusion and community impact. My goal is to cultivate a rapport with clients and the community to optimize goals. I have a strong desire to uphold your organisations core values of appreciating each individuals customs, beliefs while also reflecting and serving diverse population such as Maori and Pacific Island communities, the disabled and individuals. My goal is to help our community as a whole achieve better results and better accessibility for everyone.
Overview
14
14
years of professional experience
Work History
Supervising Agent
Kids Need Dadz
07.2023 - Current
- Provide a welcoming and safe environment for the children and the visiting adult
- To contribute to the creation and maintenance of good working relationship at all levels with colleagues, local community group and other agencies
- To manage time and work effectively, maintain appropriate records, prepare, and submit reports to a high standard
- To upload factual, objective reports to the G drive immediately after the end os the contact session
- Facilitate a non- judgemental environment so that clients can build and strengthen their relationship with the visiting adult
- Updated client documentation for accurate, compliant and current records.
- Support clients and families with empathy and compassion during difficult times.
- Support and mentor other supervisor if needed
- Report high risk contacts that may require an additional supervisor
- To role model safe, positive behaviour when dealing with the children during contact
Retail Merchandiser
Strikeforce NZ
05.2020 - 06.2023
- Effectively communicated with cross-functional teams such as purchasing, logistics, marketing on matters related to retail merchandising.
- Effectively communicated with cross-functional teams such as purchasing, logistics, marketing on matters related to retail merchandising.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Developed creative solutions for unique visual challenges within limited display spaces while adhering to corporate guidelines.
- Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
Administrator
Massey University Early Childhood Centre
01.2012 - 01.2015
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Sales Assistant
Mitre 10 Mega
02.2010 - 12.2011
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Education
Bachelor of Science - Psychology And Human Development
The University of Waikato
101-121 Durham Street, Tauranga, New Zealand12.2024
NCEA Level 4 - Travel And Tourism
The International Travel College of New Zealand
ITC House , 9 City Rd, Auckland12.2011
Skills
- Effective Leadership
- Effective Communication
- Team Management
- Resourceful
- Critical Thinking
- Clear Communication
- Customer service and care
- Problem-solving skills
- Positive Attitude
Timeline
Supervising Agent
Kids Need Dadz
07.2023 - Current
Retail Merchandiser
Strikeforce NZ
05.2020 - 06.2023
Administrator
Massey University Early Childhood Centre
01.2012 - 01.2015
Sales Assistant
Mitre 10 Mega
02.2010 - 12.2011
Bachelor of Science - Psychology And Human Development
The University of Waikato
NCEA Level 4 - Travel And Tourism
The International Travel College of New Zealand
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