- Getting involved in local advocacy groups to promote positive change in the community
- Dancing
- Participating in fundraising events to support local charities, schools, or community projects
- Mindfulness Practices
- Food Photography
- Adventure Travel
Farhana Govender
Manukau,AUK
Summary
- I am an experienced and versatile Debtors clerk/ Customer service representative with 20 years work experience in Customer service positions and administration.
- Results-driven customer service representative with a proven track record in enhancing customer satisfaction and driving team performance through effective communication and problem resolution.
- Excellent communication skills. i can work with people from different ethnic groups and skill levels.
- My leadership style is to lead by example
- I believe one of my greatest attributes is a strong sense of responsibility and the ability to work independently to achieve goals and deadlines for myself as well as with my team
- I spontaneously provide strong service support to management and all team members
- I am loyal and extremely motivated individual.
- lateral thinker / analytical & innovative leader
- i believe professionalism & work ethics is of high importance
- sticking with challenges till i complete it to the best of my ability always
- i am flexible & can easily work independently as well as in a team.
- changing gears when required wether multitasking or adapting to different situations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
BAPCOR NZ
Auckland, AUK
06.2024 - Current
- Led all outbound marketing campaigns, owning call structure, messaging, and execution.
- Drove team capability in outbound calling through hands‑on coaching and clear direction.
- Achieved strong team participation in outbound activity, including from team members previously reluctant to engage.
- Managed high‑volume inbound calls for BNT / Autolign and Shock Shop customers, consistently balancing efficiency, accuracy, and service quality.
- Delivered confident problem resolution across customer bases with different needs and expectations.
- Built strong customer report through clear communication, professionalism, and a solutions‑focused approach.
- Assisted customers with product inquiries, ensuring timely and accurate responses.
- Processed customer orders efficiently through internal systems, enhancing order accuracy.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Maintained comprehensive knowledge of products to better assist customers with their needs.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Provided training support for new staff on customer service protocols and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
DEBTORS CLERK /SENIOR ACCOUNTS RECIEVABLE CLERK
SEALAND TRANSPORT SERVICES
DURBAN SOUTH AFRICA
10.2022 - 04.2024
- Processed shipping documentation, ensuring compliance with regulatory standards and company policies.
- Assisted in training new clerks on operational protocols, improving team performance and onboarding efficiency.
- Facilitated communication between departments to resolve issues promptly and improve service delivery.
- Implemented process improvements that enhanced workflow efficiency, supporting overall business objectives.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- aymentsInvoicing/collections/queries/capturing data/ receipting funds received/credits / assisting with salaries
ACOUNTS RECIEVABLE & CREDITORS CONTROL CLERK
MAGSHA ENTERPRISE
DURBAN SOUTH AFRICA
11.2014 - 05.2020
- Opening / closing of company
- internationally sourcing materials and goods
- liaising with international creditors securing the best prices and prompt delivery methods
- Managed creditor accounts, ensuring timely payments and compliance with company policies.
- Reviewed financial statements to assess creditworthiness of clients and mitigate risks.
- Established and maintained strong relationships with clients to facilitate communication regarding outstanding debts.
- Developed strategies for efficient collection processes, improving cash flow management.
- Led cross-functional team meetings to address overdue accounts and implement corrective actions.
- Analyzed credit reports and financial data to make informed lending decisions and recommendations.
- Mentored junior staff on best practices for debt recovery and customer service techniques.
- Streamlined the credit approval process, implementing standardized procedures for evaluating new applications.
- Ensured compliance with relevant regulations and industry best practices, staying up-to-date on changes affecting the credit industry.
- Worked closely with sales teams to ensure seamless communication regarding client accounts, enabling better overall service delivery.
- Reduced bad debt losses by conducting thorough credit risk assessments and making informed lending decisions.
Education
ACCOUNTING
CAREERS 2000
SOUTH AFRICA08-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Technically computer literate
- Proficiency in Pastel Accounting
- Ms word/ email / Ms Powerpoint
- Bookeeping
Interests
Timeline
Customer Service Representative
BAPCOR NZ
06.2024 - Current
DEBTORS CLERK /SENIOR ACCOUNTS RECIEVABLE CLERK
SEALAND TRANSPORT SERVICES
10.2022 - 04.2024
ACOUNTS RECIEVABLE & CREDITORS CONTROL CLERK
MAGSHA ENTERPRISE
11.2014 - 05.2020
ACCOUNTING
CAREERS 2000