Farheen Ruhee
Auckland,Manukau
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Enthusiastic Student Teacher with good leadership and interpersonal skills. Talented in providing strong quality instruction and creating positive learning environments. Dedicated to helping creative supportive, stimulating and learning-focused classroom environments.
Entry-level teaching professional with solid multitasking, time management and communication skills combined with unwavering devotion to student success. Knowledgeable about curricula, lesson planning and individual student mentoring approaches.
Overview
5
5
years of professional experience
Work History
Customer Service Receptionist
B L Naidu & Son's
09.2021 - Current
- Promoted available products and services to customers during service, account management, and order calls.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Student Teacher, Kindergarten
Makoi Muslim Kindergarten
02.2019 - 06.2019
- Worked with classroom teacher to learn about current standards and best practices.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
- Cultivated positive relationships with administration, teaching staff, and students.
- Utilized various teaching techniques and strategies to engage students in learning.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
- Created and developed lesson plans to meet students' academic needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Took part in professional development workshops to boost skills.
- Laminated teaching materials to increase durability under repeated use.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Helped teachers manage bus loading and unloading.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Assisted with school field trips and special events by collecting permission slips and payments.
Education
Diploma of Early Childhood Education And Care - Early Childhood Education
The University Of The South Pacific
Suva, Fiji04.2021
No Degree - Teacher Induction Program
Fiji Teachers Registration Authority
Suva06.2019
No Degree - Basic First Aid
The St Johns Association of Fiji
Suva08.2018
Skills
- Call Distribution
- Departmental Operations
- Merchandise Purchasing
- Payment Verification
- Customer Experience
- Employee Communications
- Addressing Questions and Concerns
- New Teller Training
- Organize Files
- Order Placement
- Payment Distribution
- Greeting Visitors
- Cash Drawer Management
- Issue and Complaint Resolution
Timeline
Customer Service Receptionist
B L Naidu & Son's
09.2021 - Current
Student Teacher, Kindergarten
Makoi Muslim Kindergarten
02.2019 - 06.2019
Diploma of Early Childhood Education And Care - Early Childhood Education
The University Of The South Pacific
No Degree - Teacher Induction Program
Fiji Teachers Registration Authority
No Degree - Basic First Aid
The St Johns Association of Fiji
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