Farisha Farzana

Lodge and proactively manage claims on behalf of our customers, liaising with internal and external providers and experts as required.

Provide world-class customer experiences that create advocates for our business.

Identify priority claims, complex claims, and claims from vulnerable customers.

Develop and maintain system, claims handling, and policy wording knowledge, including any risk and compliance issues.

Ensure all claims managed are undertaken in line with company systems and processes to meet audit standards, particularly claims leakage, and accurate reserving practices.

• Worked with cross-functional teams to achieve goals.
• Completed day-to-day duties accurately and efficiently.

• Dealing with candidates and non-candidates regarding job inquiries over the phone, email, and online chat systems.
• Offering advice and relevant information through calls.
• Undertake pre-screening with candidates and ensure that candidates have a full and comprehensive understanding of what working for the department entails.
• Interviewed job applicants to obtain information on work history, education or job skills.

• Provide timely, professional, and high-quality administrative services to the Clinical Leader, the Nurse Manager, the Director of Emergency Medicine Training, and the Senior Nursing Team of the Emergency Department.
• Provide day-to-day operations to function smoothly, and provide the Clinical Leader, Nurse Manager, Director of Emergency Medicine Training, and Senior Nursing Team with the expertise and support they need to operate efficiently and effectively.

• Processing changes and alterations to life policies.
• Providing special calculations for conventional policies.
• Checking client details against online systems.
• Making outbound calls to clients, verifying their identity, and then processing to make online changes to their contact details to update the systems.

• Received and responded to customer requests via letters, emails, telephone calls and in-person interactions
• Managed office activities by maintaining communication between clients, tracking records and filing all documents
• Entered data, generated reports and produced tracking documents
• Managed filing systems for electronic and hard copy documents to keep organized records

• Employed optimal safety practices, resulting in zero hazards, incidents, or lost-time accidents.
• Completed custodial rounds, including sweeping and vacuuming, glass cleaning, and trash collecting.
• Transported trash and hazardous waste to the appropriate disposal area.
• Maintained safety protocols through proper, cost-effective, and safe handling of equipment, chemicals, and material usage.
• Handled and stored hazardous chemicals safely to prevent injury or illness.
• Restocked supplies, replacing toiletries, liners, and soaps.
• Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to the floor and fixtures, and maintain a safe environment.

• Handling customer inquiries over the phone.
• Troubleshooting technical issues.
• Adhering to policies and procedures.
• Maintained positive working relationship with fellow staff and management.

• Replenished each guest room with necessary supplies, including water glasses, toiletries, and paper products.
• Organize supplies for efficient use, based on expected customer needs.
• Interacted pleasantly with clients and guests when performing daily duties.
• Made sure that each guest room was locked after performing housekeeping services.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
• Replaced used towels and other bathroom amenities, such as shampoo, paper towels, and soap.