Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Farmiza Nisha (Fiza)

1119 Goulds Road Rolleston,Christchurch

Summary

Dynamic and detail-oriented professional with extensive experience as a Retail Pharmacy Assistant at Unichem Rolleston Central Pharmacy. Proven ability in pharmacy operations and patient confidentiality, enhancing customer satisfaction through effective product recommendations and critical thinking. Adept at multitasking and collaborating with teams to streamline processes and improve service delivery.

Experienced with managing pharmaceutical inventory and supporting pharmacy operations, ensuring seamless workflow and customer satisfaction. Utilizes effective communication and teamwork to meet customer needs and maintain accuracy. Track record of adapting to fast-paced environments and demonstrating strong organizational skills.

Overview

23
23
years of professional experience

Work History

Retail Pharmacy Assistant

Unichem Rolleston Central Pharmacy
09.2022 - Current
  • Assisted customers with medication inquiries and product recommendations.
  • Maintained inventory levels by restocking shelves and organizing products effectively.
  • Educated customers on proper medication usage and potential side effects.
  • Handled cash registers and managed transactions with attention to detail.
  • Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
  • Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
  • Assisted customers in locating over-the-counter products, improving their overall shopping experience.
  • Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
  • Collaborated with pharmacists to resolve any discrepancies or issues related to patients'' medications.
  • Managed phone lines efficiently, scheduling appointments and addressing customer questions promptly.
  • Participated in ongoing training sessions to stay current on industry best practices and emerging trends.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Merchandised over-the-counter goods and rotated stock.
  • Trained new staff on operational procedures and customer service best practices within the pharmacy environment.
  • Banking

Community Support Worker

Access Community Health
09.2016 - 06.2022
  • Developed individualized support plans to enhance client well-being and independence.
  • Facilitated community integration activities, promoting social engagement among clients.
  • Coordinated with multidisciplinary teams to address client needs and ensure holistic care.
  • Monitored client progress, adjusting support strategies to improve outcomes effectively.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Developed and maintained strong, supportive relationships with clients to promote mental health and emotional well-being.

Customer Sales Representative

Avon Cosmetics
03.2006 - 12.2016
  • Developed strong customer relationships through effective communication and personalized service.
  • Managed product inquiries and provided tailored solutions to meet customer needs.
  • Collaborated with team members to streamline sales processes and enhance operational efficiency.
  • Assisted in training new representatives on product knowledge and customer engagement techniques.

Caregiver

Holmdene Home for the Aged
06.2015 - 08.2015
  • Provided compassionate care to residents, ensuring comfort and safety in daily activities.
  • Assisted with personal hygiene, mobility, and meal preparation for diverse resident needs.
  • Developed and maintained strong relationships with residents, fostering emotional well-being.
  • Monitored and documented changes in resident health status, communicating promptly with the healthcare team.
  • Trained new staff on caregiving protocols and best practices for resident engagement.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Sales Assistant

The Warehouse Group
12.2007 - 01.2009
  • Provided exceptional customer service to enhance client satisfaction and retention.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Collaborated with sales team to identify customer needs and tailor product offerings accordingly.
  • Utilized point-of-sale systems for processing transactions and maintaining accurate records.

Crew Member

MacDonalds
06.2005 - 03.2007
  • Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction.
  • Operated kitchen equipment efficiently, maintaining high food safety standards.
  • Collaborated with team members to streamline order preparation processes.
  • Assisted in training new crew members on operational procedures and best practices.

Customer Service Representative

Colonial Bank , Fiji
09.2002 - 01.2005
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Trained new staff on service protocols, fostering a collaborative team environment.
  • Implemented process improvements to streamline support workflows and reduce response times.
  • Managed escalated issues with professionalism, ensuring timely resolutions for clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Science - Health Sciences

Auckland University of Technology
Auckland, NZ

Level 3 - Health And Wellbeing

Careerforce
Christchurch, NZ

Diploma in Business - Banking And Finance

UNITEC Institute of Technology
Auckland, NZ

Diploma in Business - Applied Computing

University of Fiji
University Of Fiji

Skills

  • Pharmacy software proficiency
  • Product recommendations
  • Product restocking
  • Receiving incoming supplies
  • Answering customer questions
  • Data entry
  • Interpreting orders
  • Stocking shelves
  • Point-of-sale system
  • Pharmacy operations
  • Critical thinking
  • Teamwork
  • Multitasking
  • Patient confidentiality
  • Cash handling accuracy
  • Healthcare regulations compliance

Accomplishments

  • Supervised team of 5 staff members.
  • CardiAction Heart Screening services
  • AIA Health Check Services
  • Ear piercing

Languages

English
Full Professional
Hindi
Full Professional
Arabic
Elementary

Interests

Cooking I enjoy cooking for friends and family gatherings Growing herbs, vegetables, or fruits in home gardens Road Trips Camping

Timeline

Retail Pharmacy Assistant

Unichem Rolleston Central Pharmacy
09.2022 - Current

Community Support Worker

Access Community Health
09.2016 - 06.2022

Caregiver

Holmdene Home for the Aged
06.2015 - 08.2015

Sales Assistant

The Warehouse Group
12.2007 - 01.2009

Customer Sales Representative

Avon Cosmetics
03.2006 - 12.2016

Crew Member

MacDonalds
06.2005 - 03.2007

Customer Service Representative

Colonial Bank , Fiji
09.2002 - 01.2005

Bachelor of Science - Health Sciences

Auckland University of Technology

Level 3 - Health And Wellbeing

Careerforce

Diploma in Business - Banking And Finance

UNITEC Institute of Technology

Diploma in Business - Applied Computing

University of Fiji
Farmiza Nisha (Fiza)