Farnaz Esmkhani
Massey,New Zealand
Summary
Enthusiastic individual with a passion for a challenging career, possessing a highly creative and adaptable nature. Known for meticulous attention to detail, excellent eye for visual aesthetics, and fostering beneficial communication. Demonstrated expertise as a pharmacy assistant, showcasing exceptional skills in customer relationship building, trust development, and effective communication through product knowledge and a compassionate demeanor.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Nike
09.2024 - Current
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Sales Consultant
Pascoes
08.2023 - 12.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Pharmacy Assistant
Royal Heights Pharmacy
02.2022 - 10.2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Received incoming supplies and stocked in correct locations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Assistant
Chemist Warehouse
10.2019 - 08.2021
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
Education
Certificate - Medical Reception And Terminology
Career Academy
Auckland, AUK04.2023
Graduate Certificate - Computer And Information Sciences
Te Wananga O Aotearoa
Auckland, AUK12.2019
Graduate Certificate - Academic English
Aut
Auckland, AUK11.2016
Diploma - Travel And Tourism
Gohar Art School
Tehran 10.2014
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Closing techniques
- Strategic planning
- Sales strategies
- Customer relationship building
- Customer service
- Product and service knowledge
- Upselling and cross selling
- Complex Problem-solving
- Sales development
- Relationship building
- Customer needs assessment
- Staff training
- Product merchandising
Personal skills
Flexible
willing to take more responsibilities as needed.
Quick learner
Able to learn programs and process quickly.
self confidence
Ability to maintain strict levels of confidentially in handling sensitive information.
Motivated
Being committed to personal growth and learning,being determined to get things done.
Attention to detail
Ability to efficiently allocate your cognitive resources to achieve thoroughness and accuracy when accomplishing tasks.
Technical Skills
Computing skills Photography and photo editing
Time management Leadership
Adaptability Communication
Design Medicine
Research
Interests
- Photography
- Graphic design
- Fashion styling
- DIY projects
- Creative writing or journaling
- Painting or crafts
- Team sports
- Event organizing
- Community group involvement
- Debate club
- Traveling and cultural exchange
- Hiking
- Yoga or Pilates
Referees
Referees available on request
Timeline
Sales Consultant
Nike
09.2024 - Current
Sales Consultant
Pascoes
08.2023 - 12.2024
Pharmacy Assistant
Royal Heights Pharmacy
02.2022 - 10.2022
Pharmacy Assistant
Chemist Warehouse
10.2019 - 08.2021
Certificate - Medical Reception And Terminology
Career Academy
Graduate Certificate - Computer And Information Sciences
Te Wananga O Aotearoa
Graduate Certificate - Academic English
Aut
Diploma - Travel And Tourism
Gohar Art School