Farrah Petersen
Primary Education student
Karaka,Auckland
Summary
I have recently returned to Auckland, New Zealand, after residing in Perth, Western Australia since 2019. During my time in Perth, I cultivated my passion for working with people. I enjoyed a fulfilling career in banking customer service from November 2019 to June 2023, where I was recognized for my ability to connect with clients and provide exemplary support. I have decided to move back to Auckland, to finish my Primary teaching degree which I started before I moved. This semester up until July 2024 I will be available Monday, Tuesday mornings, Thursday and Fridays. As an empathetic individual, I take pride in my innate talent for building and maintaining meaningful relationships. I genuinely enjoy engaging with others and believe in the importance of creating a positive and supportive environment. These qualities have been instrumental in my success in the field of customer service and working with children. Additionally, my ongoing education towards a primary teaching degree and professional placements showcases my drive for personal and professional growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teachers Mutual Bank
Perth, Australia
11.2019 - 07.2023
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Work collaboratively with other bank staff, such as tellers, loan officers, and managers, to provide a seamless customer experience
- Ensure adherence to bank policies and regulatory requirements
- Help customers with security-related concerns, such as fraud prevention and password resets
- Help customers with card applications, replacements, and troubleshooting issues
- Explain card features, rewards, and security measures
- Offer basic financial advice, such as budgeting and saving tips
- Refer customers to financial advisors for more complex financial planning needs.
Customer Service Representative
Fisher and Paykel
Auckland, New Zealand
04.2017 - 06.2019
- Offer technical assistance to customers experiencing issues with Fisher & Paykel appliances
- Troubleshoot problems over the phone or direct customers to relevant service centers
- Help customers place orders for appliances and replacement parts
- Manage order status inquiries and tracking
- Explain warranty terms and coverage for Fisher & Paykel products
- Coordinate service and repair requests, including scheduling technician visits
- Collaborate with colleagues in sales, technical support, and service departments to ensure seamless customer service.
Education
Bachelor of Primary Education -
The University of Auckland
06.2026
Diploma of banking management - Banking Management -
Institute of Strategic Management
09.2021
Skills
- Paperwork processing
- Information security
- Excellent time management
- Effective Problem Solving
- Social Perceptiveness
- Professional Appearance
- Initiative and Self-Motivation
- Cultural Sensitivity
- Strong Interpersonal Skills
- Strong Work Ethic
Timeline
Customer Service Representative
Teachers Mutual Bank
11.2019 - 07.2023
Customer Service Representative
Fisher and Paykel
04.2017 - 06.2019
Bachelor of Primary Education -
The University of Auckland
Diploma of banking management - Banking Management -
Institute of Strategic Management
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