Summary
Overview
Work History
Education
Skills
Training
Disclaimer
Timeline
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Farrah Princess F. Accad

Farrah Princess F. Accad

Auckland City,Bucklands

Summary

Experienced IT professional with a strong background in software development, troubleshooting, and problem-solving. Dedicated to contributing to innovative and efficient solutions. Committed to continuous learning and professional growth. Thrives in challenging work environments. Passionate about personal development and the success of the organization. Determined to leverage abilities for mutual growth and achievement.

Overview

8
8
years of professional experience

Work History

Software Engineer- Package App Development Analyst

Accenture
09.2023 - 04.2025
  • Develop and manage full lifecycle API development, including RAML design, implementation, testing, deployment, and monitoring using MuleSoft Anypoint Platform.
  • Collaborate with business analysts and architects to analyze requirements and design scalable API-led solutions. Develop re-useable, secure, and scalable APIs to integrate various applications, including CRM, ERP, commerce, databases, and legacy systems.
  • Implement message routing (MQ) across multiple systems and protocols (REST, SOAP)
  • Collaborated with cross-functional teams to test and execute End-to end delivery.
  • Conduct thorough testing and debugging of MuleSoft applications to ensure quality and reliability.
  • Work in agile environment to ensure standardized and accelerated API delivery.
  • Provide technical support for production issues and deployment
  • Mulesoft Developer

Software Engineer- Package App Development Associate

Accenture
04.2021 - 08.2023
  • Providing resolution for minor repetitive request- (Provide logs/postman)
  • Analyzing and resolving of Incidents
  • Monitoring and responding to alerts
  • Perform bug fixes and unit testing
  • Maintain API documents
  • Perform change request
  • Scope of Support (L1.5, L2, L3(AEMO) covering Incidents, Service Requests, Bugs Defects, Configurations, Customizations and enhancements.
  • Develop and Implement API
  • Mulesoft Developer/Support

IT Technical Support Engineer

COVALENT PARTNERS, INC. (trading as MISNet)
08.2018 - 02.2020
  • Providing technical support to end-users via helpdesk system and remote support tools.
  • Handling Active Directory User Account Management.
  • Troubleshooting basic network, application, RDWeb portal and server issues to ensure client’s connectivity and applications availability.
  • Managing database access and performing database backup and restoration.
  • Analyzing application and database logs and errors and escalate complex problems to higher level of expertise.
  • Providing permissions to services/applications to the users using SetACL Studio.
  • Performing software version upgrade

Associate Software Engineer

Vertere Global Solutions, Inc.
07.2017 - 06.2018
  • Solving Problems encountered by the user
  • System Maintenance
  • Documentation and Creating reports
  • Knowledge in analyzing and Solving different errors
  • Diagnosing and troubleshooting tech problems
  • Providing support for customers or clients in person, via email
  • (Client: Accenture)

Education

BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY

STI College Fairview
01.2017

Skills

  • Programming Languages
  • SQL
  • Microsoft Office
  • Git
  • Salesforce Administration
  • Mulesoft Integration
  • Mulesoft Anypoint
  • Bitbucket
  • Postman
  • SNOW
  • JIRA
  • Testing and debugging
  • API integration
  • Troubleshooting and resolution
  • API development
  • Technical support
  • API design

Training


  • Ethics & Compliance Training – Accenture
  • Bootcamp- Salesforce - Accenture
  • Bootcamp- Mulesoft - Accenture

Disclaimer

I hereby that the above information is true and correct in my knowledge and belief. 

Accad, Farrah Princess F.

Timeline

Software Engineer- Package App Development Analyst

Accenture
09.2023 - 04.2025

Software Engineer- Package App Development Associate

Accenture
04.2021 - 08.2023

IT Technical Support Engineer

COVALENT PARTNERS, INC. (trading as MISNet)
08.2018 - 02.2020

Associate Software Engineer

Vertere Global Solutions, Inc.
07.2017 - 06.2018

BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY

STI College Fairview

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Farrah Princess F. Accad