Farrell Keil
21 Titiko Place,Mount Wellington, Auckland, New Zealand
Summary
Driven Customer Support Representative with over 5+ years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building. I have been recognized for excellence in customer service, positive communication, and have been very successful in utilizing upselling techniques to drive profitability. Im also an open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
10
10
years of professional experience
Work History
Customer Support Advisor
Kainga Ora (New Zealand Housing)
Manukau City, Auckland
08.2022 - Current
- Streamlined support processes for increased efficiency and reduced response times.
- Provided personalized support experiences by actively listening to customers'' needs and offering tailored solutions.
- Delivered accurate information through various communication channels including phone calls and emails.
- Handled escalated cases skillfully by collaborating with other departments and utilizing available resources to reach agreeable resolutions.
- Improved customer satisfaction by resolving complex issues and providing exceptional service.
- Reduced escalations by proactively addressing customers'' needs and providing thorough solutions.
- Demonstrated adaptability by quickly learning new software tools and technologies, allowing for seamless transitions between various support systems.
Real Estate Agent
Professionals Papatoetoe Haron & Co Ltd
Papatoetoe, Manukau City, Auckland
04.2022 - 08.2022
- Showed residential properties and explained features, value and benefits of available homes.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Compared properties with similar, recently sold properties in neighbouring areas to determine comparative market price.
- Applied various methods to build client base, including networking, email and social media.
- Took prospective clients on property tours, answered questions and addressed concerns.
- Cold called clients to obtain exclusives.
- Communicated with clients to determine property needs and budget constraints.
Sales Representative
Stirling Sports
Mount Wellington, Auckland
02.2021 - 08.2022
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
- Processed payments and maintained accurate drawers to meet financial targets.
- Supported training and development of new staff on company policy, procedures and sales tactics.
Brand Ambassador
Nespresso
Auckland
05.2014 - 03.2015
- Promoted positive company image through superior customer service experiences.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
Business
Hult International Business School
2016
Certificate in Business - Business
Auckland University of Technology
01.2014
High School Diploma -
Saint Kentigerns College
Auckland, NZ01.2013
Skills
- Leads Prospecting
- Property Research
- Verbal and Written Communication
- Buyer and Seller Representation
- Print and Digital Advertisement
- Effective Customer Upselling
- Good Work Ethic
- Organizational Skills
- Customer Service
- Reliable & Trustworthy
- Problem Resolution
- Friendly, Positive Attitude
- Relationship Building
- Team Management
- Customer Success Management
- Complaint Handling
Timeline
Customer Support Advisor
Kainga Ora (New Zealand Housing)
08.2022 - Current
Real Estate Agent
Professionals Papatoetoe Haron & Co Ltd
04.2022 - 08.2022
Sales Representative
Stirling Sports
02.2021 - 08.2022
Brand Ambassador
Nespresso
05.2014 - 03.2015
Business
Hult International Business School
Certificate in Business - Business
Auckland University of Technology
High School Diploma -
Saint Kentigerns College