Farrell Keil
21 Titiko Place,Mount Wellington, Auckland, New Zealand
Summary
Driven Customer Support Representative with over 5+ years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building. I have been recognized for excellence in customer service, positive communication, and have been very successful in utilizing upselling techniques to drive profitability. Im also an open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
10
10
years of professional experience
Work History
Customer Support Advisor
Kainga Ora (New Zealand Housing)
08.2022 - Current
- Streamlined support processes for increased efficiency and reduced response times.
- Provided personalized support experiences by actively listening to customers'' needs and offering tailored solutions.
- Delivered accurate information through various communication channels including phone calls and emails.
- Handled escalated cases skillfully by collaborating with other departments and utilizing available resources to reach agreeable resolutions.
- Improved customer satisfaction by resolving complex issues and providing exceptional service.
- Reduced escalations by proactively addressing customers'' needs and providing thorough solutions.
- Demonstrated adaptability by quickly learning new software tools and technologies, allowing for seamless transitions between various support systems.
Real Estate Agent
Professionals Papatoetoe Haron & Co Ltd
04.2022 - 08.2022
- Showed residential properties and explained features, value and benefits of available homes.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Compared properties with similar, recently sold properties in neighbouring areas to determine comparative market price.
- Applied various methods to build client base, including networking, email and social media.
- Took prospective clients on property tours, answered questions and addressed concerns.
- Cold called clients to obtain exclusives.
- Communicated with clients to determine property needs and budget constraints.
Sales Representative
Stirling Sports
02.2021 - 08.2022
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
- Processed payments and maintained accurate drawers to meet financial targets.
- Supported training and development of new staff on company policy, procedures and sales tactics.
Brand Ambassador
Nespresso
05.2014 - 03.2015
- Promoted positive company image through superior customer service experiences.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
Business
Hult International Business School
2016
Certificate in Business - Business
Auckland University of Technology
01.2014
High School Diploma -
Saint Kentigerns College
Auckland, NZ01.2013
Skills
- Leads Prospecting
- Property Research
- Verbal and Written Communication
- Buyer and Seller Representation
- Print and Digital Advertisement
- Effective Customer Upselling
- Good Work Ethic
- Organizational Skills
- Customer Service
- Reliable & Trustworthy
- Problem Resolution
- Friendly, Positive Attitude
- Relationship Building
- Team Management
- Customer Success Management
- Complaint Handling
Timeline
Customer Support Advisor
Kainga Ora (New Zealand Housing)
08.2022 - Current
Real Estate Agent
Professionals Papatoetoe Haron & Co Ltd
04.2022 - 08.2022
Sales Representative
Stirling Sports
02.2021 - 08.2022
Brand Ambassador
Nespresso
05.2014 - 03.2015
Business
Hult International Business School
Certificate in Business - Business
Auckland University of Technology
High School Diploma -
Saint Kentigerns College
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