FARSANA Kavpadath
Three Kings
Summary
Detail-oriented professional with a strong background in home baking business, retail sector, and architecture, bringing over 4 years of experience. Skilled in utilizing design software, customer service and excellent communication to create sustainable and client-centred solutions. Passionate about home furnishing, space planning, and customer-centric design solutions.
Overview
7
7
years of professional experience
Work History
Founder & Owner
Sana's Delights
02.2024 - Current
- Acted as the primary point of contact for all customer inquiries, taking orders and addressing custom requests through clear and friendly communication across phone, email, and social media channels.
- Collaborated with clients to design bespoke desserts that meet individual tastes and dietary requirements, ensuring satisfaction through personalized service.
- Managed the end-to-end process—from order confirmation, to final delivery—ensuring timely completion and consistent quality.
- Developed and maintained the brand’s online presence by engaging with customers on social platforms, responding to reviews, and organizing promotional events to boost customer retention.
- Consistently monitored production processes to maintain high standards in taste, presentation, and packaging while incorporating customer feedback into continuous improvement initiatives.
- Handled invoicing, budgeting, and supply chain communication with local vendors, ensuring smooth operations and sustainable growth.
Retail Assistant
Habitat for Humanity
08.2023 - 09.2024
- Delivered outstanding customer service and assisted with product recommendations
- Welcomed customers, offering friendly and attentive service to ensure a positive shopping experience
- Handled customer inquiries and resolved minor issues with professionalism and efficiency
- Collaborated with team members to meet daily sales targets and store goals
- Fashioned the store to promote new arrivals, discounts and seasonal offers
- Restocked shelves, racks and displays throughout the day
- Processed payments using EFTPOS including cash, cards and digital payments
- Quick Learning with a positive attitude
- Project Coordination & Stakeholder Collaboration
- Multitasking and time management
- Strong decision making
- Attention to Detail & Aesthetic Sensibility
- Team collaboration
- Excellent communication skills
Architect
Bee Architects & Interiors
02.2022 - 12.2022
- Managed construction projects from inspection to completion, ensuring adherence to Building codes
- Designed architectural layouts balancing functionality, aesthetics, and sustainability
- Developed detailed 2D/3D models using AutoCAD, Revit, and SketchUp
- Supervised junior architects and coordinated with clients, consultants, and contractors
- Conducted client meetings to understand requirements, preferences, and budget constraints
Junior Architect
Palekkat Builders and Developers
01.2021 - 02.2022
- Managed design documentation and site coordination for various projects
- Developed conceptual designs and landscape drawings using CAD tools
- Coordinated with engineers and contractors during client meetings
- Ensured project deliverables met client expectations and timelines
Intern Architect
Archstation and Archlink
06.2018 - 06.2019
- Conducted site inspections to ensure construction compliance with drawings
- Assisted senior architects in preparing site visit reports and completing drawings
- Developed detailed interior and landscape designs, including 3D models
Education
Bachelor of Architecture -
University of Calicut
07.2020
Skills
- Customer Service
- Excellent communication skills
- Attention to detail
- Inventory management & stock replenishment
- Problem solving & Conflict resolution
- Tech Proficiency (MS Office, Design softwares)
- Quick Learning
- Multitasking & Time management
- Cash Handling & EFTPOS operation
- Team collaboration
Languages
English
Arabic
Malayalam
Hobbies and Interests
- Pencil Drawing
- Painting
- Community Volunteering
- Travel
Personal Information
- Driving License: NZ Full Driving license
- Visa Status: NZ Residence
Timeline
Founder & Owner
Sana's Delights
02.2024 - Current
Retail Assistant
Habitat for Humanity
08.2023 - 09.2024
Architect
Bee Architects & Interiors
02.2022 - 12.2022
Junior Architect
Palekkat Builders and Developers
01.2021 - 02.2022
Intern Architect
Archstation and Archlink
06.2018 - 06.2019
Bachelor of Architecture -
University of Calicut
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