Farzad Pashootan
Auckland,New Zealand
Summary
Experienced and versatile hospitality professional four year background as Night GSA,Night Auditor and Assistant Night Manager. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Overview
10
10
years of professional experience
Work History
Front Office Night Auditor
Hilton Auckland
12.2022 - Current
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Supervise, support, and assist as required all of the nightly operations of the hotel.
Assistant Night Manager
Safeer International Hotel (4 Stars)
04.2021 - 06.2022
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues during night shifts.
- Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
- Supervise, support, and assist as required all of the nightly operations of the hotel.
- Communicates with sales/catering and all other departments as needed on the outcome, challenges and successes of all functions.
- Develop and implement new systems and standards for Night Audit.
- Prepare for and execute the end of day process for the Front Office, Restaurant, Lounge, and In Room Dining systems, as well as restore their systems for the next day’s operations
Night GSA
Parmis Hotel (5 Stars)
04.2020 - 03.2021
- Maximized revenue by upselling room upgrades and additional services.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Handled customer complaints to satisfy and retain guests.
- Managed check-in and check-out procedures for guests.
Sales Manager
Parseh Coffee Equipment’s Holding Company
01.2019 - 02.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Customer Service Manager
Kia Coffee Company
02.2014 - 12.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Master of Applied Management (Business Management, Level 9) -
Otago Polytechnic
Auckland, New Zealand12.2023
Postgraduate of Applied Management (Business Information Systems, Level 8) -
Otago Polytechnic
Auckland, New Zealand06.2023
Bachelor Of Mathematics Science (Applied Mathematics, Level 7) -
Tabarestan University
Mazandaran, Iran02.2011
Skills
- Strong leadership and management abilities
- Problem-solving and decision-making
- Emergency response and crisis management
- Staff development and training
- Excellent communication and interpersonal skills
- Ability to prioritize tasks and make sound decisions under pressure
- Excellent customer service skills
- Proficient in hotel management software (eg, ONQ, MICROS, Kipsu)
- Ability to multitask and work efficiently in a fast-paced environment
- Attention to detail and accuracy in handling reservations and payments
- Has strong leadership skills and ability to manage team members and drive to achieving goals
Languages
English
Persian (Farsi)
Arabic (Intermediate)
References
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Front Office Night Auditor
Hilton Auckland
12.2022 - Current
Assistant Night Manager
Safeer International Hotel (4 Stars)
04.2021 - 06.2022
Night GSA
Parmis Hotel (5 Stars)
04.2020 - 03.2021
Sales Manager
Parseh Coffee Equipment’s Holding Company
01.2019 - 02.2020
Customer Service Manager
Kia Coffee Company
02.2014 - 12.2018
Master of Applied Management (Business Management, Level 9) -
Otago Polytechnic
Postgraduate of Applied Management (Business Information Systems, Level 8) -
Otago Polytechnic
Bachelor Of Mathematics Science (Applied Mathematics, Level 7) -
Tabarestan University
Similar Profiles
Eric MwangiEric Mwangi
BANQUETS & EVENTS MANAGER at HILTON AUCKLANDBANQUETS & EVENTS MANAGER at HILTON AUCKLAND
Rosh MuthunayakaRosh Muthunayaka
Food & Beverages Attendant at Hilton AucklandFood & Beverages Attendant at Hilton Auckland
Kiran ShettyKiran Shetty
Rooms Division Manager at Double Tree by Hilton Calgary NorthRooms Division Manager at Double Tree by Hilton Calgary North