Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Languages
Affiliations
Timeline
Generic

Fathima Shabnam Syed Abdul Kareem

Conifer Grove,New Zealand

Summary

Experienced in chairside support and administrative management. Demonstrated ability to enhance patient care through efficient appointment scheduling and record management. Proficient in Titanium and Exact Dental Software. Recognized for effective communication skills, and commitment to patient comfort and satisfaction.

Overview

12
12
years of professional experience

Work History

Dental Assistant

Te Whatu Ora- Te Toka Tumai Auckland
Greenland, Auckland
04.2023 - Current
  • Assisted dentists during procedures to optimize workflow and guarantee patient comfort across specialized departments and surgical theatres.
  • Managed the sterilization of instruments to uphold hygiene standards.
  • Organized patient appointments in the Relief of Pain clinic, coordinating in-clinic follow-up visits, and confirming scheduled appointments.
  • Educate patients about post-treatment care for better health outcomes.
  • Prepare treatment rooms with the necessary supplies and equipment for seamless procedures.
  • Collaborated with the dental team to refine patient care processes and communication.
  • Utilized dental software to efficiently manage patient records and treatment plans.
  • Maintained cleanliness by sanitizing equipment, cleaning rooms, and restocking supplies after each treatment.

Dental Assistant

Dental Personnel
, Auckland
10.2022 - 03.2023
  • Set up surgeries while assisting dentists in clinical procedures, ensuring infection control standards.
  • Coordinated daily appointment schedules and follow-ups utilizing Exact Dental Software.
  • Managed patient communications through phone, email, and in-person inquiries.
  • Handled payments, billing, and daily cash reconciliation with precision.

Dental Assistant & Reception Administrator

Maxcare Dental
Auckland, New Zealand
02.2020 - 08.2022
  • Set up surgeries and assist dentists in clinical procedures, maintaining high standards of infection control.
  • Coordinate daily appointment schedules, recalls, and follow-ups using Exact Dental Software.
  • Manage patient communications: phone, email, and in-person inquiries.
  • Process treatment estimates, ACC claims, WINZ quotes, and insurance documentation.
  • Handle payments, billing, and daily cash reconciliation accurately.
  • Maintain patient records, consent forms, and clinical notes with strict confidentiality.
  • Oversee stock ordering, inventory control, and equipment maintenance.
  • Train and support junior staff in administrative procedures and practice policies.

Dental Assistant – Volunteer

Bright Smile Dental
Auckland, New Zealand
11.2019 - 01.2020
  • Supported clinical teams across three branches (West Auckland Dentist, New Lynn Dentist, Luen Dental Care).
  • Prepared surgeries and sterilised instruments according to protocol.
  • Assisted in patient care, ensuring a welcoming and professional environment.

Compulsory Rotatory Residential Internship (CRRI)

Mookambika Institute of Dental Science
Kanyakumari, India
03.2016 - 04.2017
  • Completed rotations in all dental departments in the internship, India.
  • Participated in community outreach programs and rural dental health camps, India.

Academic Year & Clinical Training

Mookambika Institute of Dental Science
Kanyakumari, India
01.2014 - 02.2016
  • Developed comprehensive clinical skills across preventive, restorative, and surgical dentistry.

Education

Bachelor of Dental Surgery - BDS

Dr MGR Medical University
Chennai, India
01.2017

Skills

  • Experience in using Titanium dental software and Exact Dental Software
  • Managed appointment scheduling, cancellations, and reminders
  • Performed general office administration duties, including data entry, document management, inventory control, and medical and dental records management
  • Fostered a welcoming and professional front-office environment, contributing positively to the overall patient experience
  • Microsoft Office Suite – Word, Excel, Outlook
  • ACC and WINZ claims processing
  • Positive attitude – flexible, approachable, and polite in all interactions
  • Communication – provided customer service to patients, answering inquiries, and addressing concerns, skilled at explaining treatment plans clearly to patients
  • Utilized professional communication skills to interact with patients and staff, delivered exceptional customer service by promptly responding to patient inquiries, and addressing concerns with professionalism and empathy
  • Teamwork – collaborative and supportive with clinicians and administrative staff
  • Time management – managed multiple priorities with strong organizational skills, ensuring timely completion of tasks in a fast-paced dental practice

References

Estelle Mentoor
Dental Assistant Supervisor
Auckland District Health Board (ADHB)
Phone: +64 21 731 472
Email: estellem@adhb.govt.nz

Hobbies and Interests

Painting and creative arts, Traveling and exploring cultures, Cooking and baking, Photography and digital editing, Volunteer work supporting community health

Languages

English
Professional
Tamil
Professional
Malayalam
Professional

Affiliations

  • Teamwork, communication, problem-solving, and time management

Timeline

Dental Assistant

Te Whatu Ora- Te Toka Tumai Auckland
04.2023 - Current

Dental Assistant

Dental Personnel
10.2022 - 03.2023

Dental Assistant & Reception Administrator

Maxcare Dental
02.2020 - 08.2022

Dental Assistant – Volunteer

Bright Smile Dental
11.2019 - 01.2020

Compulsory Rotatory Residential Internship (CRRI)

Mookambika Institute of Dental Science
03.2016 - 04.2017

Academic Year & Clinical Training

Mookambika Institute of Dental Science
01.2014 - 02.2016

Bachelor of Dental Surgery - BDS

Dr MGR Medical University

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Fathima Shabnam Syed Abdul Kareem