Fatima Auvaa
Auckland
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Qantas Supervisor
OACIS
05.2024 - 01.2025
- Company Overview: (Auckland Airport)
- Managing staff on floor
- Managing staff at the departure gate
- Bridge driver ( narrow & wide body)
- Trained staff on best practices to enhance service delivery.
- Rostering schedule & daily worksheet
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
FOH AGENT
Menzies Aviation
01.2022 - 04.2024
- Company Overview: (Auckland Airport)
- Check in agent
- Boarding Coordinator
- team lead
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Order picker
Toll Wright Recruitment
11.2019 - 03.2020
- Excellent communication skills, both verbal and written.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
Marketing officer
Chan mow Wholesale
01.2019 - 01.2020
- Company Overview: (Apia Samoa)
- Checking emails
- Answering phone calls
- Sales Rep
- (Apia Samoa)
Educator
Future Family Day Care
01.2017 - 01.2018
- Company Overview: (Logan) Australia
- Caring for children and implement daily activities
- Work with children from 0 to 12 years of age
- Teach rules of conduct and manners to children in day care environment
- Develop activities and games to teach children skills that makes learning fun
- School pickups and drop offs
- (Logan) Australia
Customer service
BIG W
01.2016 - 01.2017
- Company Overview: retail (Crestmead) Australia
- Registration
- Customer service
- Night fill
- Filling shelf
- Retail (Crestmead) Australia
Customer service
COS
01.2013 - 01.2015
- Company Overview: Complete Office Supplies (Acacia Ridge) Australia
- Receiving orders
- Despatch
- Pick and Pack
- Complete Office Supplies (Acacia Ridge) Australia
Food processing
SNAP FRESH
01.2009 - 01.2013
- Company Overview: Food Service (Crestmead) Australia
- Checking weight (under and over)
- Pick and packing
- Machine operator
- Filling lines (products)
- Food Service (Crestmead) Australia
Education
High School Diploma -
Mabel Park State High School
Brisbane 12-2006
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Certification
* graduated in school of tourism
* year 12 certificate
Timeline
Qantas Supervisor
OACIS
05.2024 - 01.2025
FOH AGENT
Menzies Aviation
01.2022 - 04.2024
Order picker
Toll Wright Recruitment
11.2019 - 03.2020
Marketing officer
Chan mow Wholesale
01.2019 - 01.2020
Educator
Future Family Day Care
01.2017 - 01.2018
Customer service
BIG W
01.2016 - 01.2017
Customer service
COS
01.2013 - 01.2015
Food processing
SNAP FRESH
01.2009 - 01.2013
High School Diploma -
Mabel Park State High School
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