Faustina-Maria Tuala

May 2020 - Current

• Excellent communication skills - communicating effectively with a wide range of clientele making sure the process of my thoughts, opinions, ideas, knowledge and data is received and understood with clarity and purpose.
• Adaptability - taking on information, analyzing it and using it appropriately to apply in my day to day interview interactions with clients
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Developed and implemented comprehensive case management plans to address client needs and goals.

• JULY 2017 — MAY 2020
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Documented and detailed calls and complaints using call centre's database.

• J U LY 2 016 — M AY 2 017
• Excellent Customer service - Speaking to a various amount of clients who can be very irate, demanding, complex and being able to problem solve before escalating
• Excellent multi-tasking skills - Being able to use a various amount of computer screens and programmes whilst communicating with customers and following up when needed
• Flexibility - Being able to adjust with roster shifts and changes
• With time changes week to week being able to adapt my personal life and work life.