Faustina-Maria Tuala
Massey West Auckland
Summary
I am extremely passionate about working with Pacific communities and interacting to solve complex systematic issues. I would like to expand my skills and experience by growing my knowledge in a different environment and further my horizons particularly in the health and wellness space.
Overview
8
8
years of professional experience
Work History
Case Manager
Ministry of Social Development
Helensville, Auckland
05.2020 - Current
- Adaptability - Learning to rapidly learn new skills and behaviors in response to changing circumstances
- Quick-Learning Skills - As there is constant changes to processing standards being able to quickly learn a new way of processing and where to locate information when needed from the correct source
- Verbal and written communication skills - Excellent communication skills over the phone and in person
- Excellent emailing communication skills when clients prefer contact through email
- Interpersonal skills - Using tactics to interact with clients effectively
- Having a listening ear for clients and placing no judgment.
Customer Service Representative
Geneva Healthcare Limited
Auckland, Auckland
07.2017 - 05.2020
- Customer Focused - Excellent customer service and mainly phone based
- Team Environment - Co-operating and adapting well in a team environment of ten people
- Administration processing - Excellent data entry skills and attention to detail
- Time management - Ensuring that paperwork and assignments are completed in a specific time frame.
Customer Service Representative
Telnet Services Limited
Auckland, Auckland
07.2016 - 05.2017
- Excellent Customer service - Speaking to a various amount of clients who can be very irate, demanding, complex and being able to problem solve before escalating
- Excellent multi-tasking skills - Being able to use a various amount of computer screens and programmes whilst communicating with customers and following up when needed
- Flexibility - Being able to adjust with roster shifts and changes
- With time changes week to week being able to adapt my personal life and work life.
Education
NCEA Level 3 -
Massey High School
11.2013
NCEA Level 1 & 2 -
St.Dominic's College
11.2012
Skills
- Adaptable and agile in resolving issues
- Culturally responsive in a Te Ao Pasifika way
- Building innovation into my way of working
- The ability to reflect and listen actively
Personal Information
Title: Case Manager
References
Available upon request
Extracurricular Activities
Limited Services Volunteer, Ministry of Social Development, Auckland, 02/01/14, 03/01/14, Limited Service Volunteer Certificate (LSV) - Six week live-in training/ Motivation course run by the NZ Defence Force. Physical fitness, leadership and communication skills, basic financial and budgetary skills, personal presentation, team building and personal development.
Timeline
Case Manager
Ministry of Social Development
05.2020 - Current
Customer Service Representative
Geneva Healthcare Limited
07.2017 - 05.2020
Customer Service Representative
Telnet Services Limited
07.2016 - 05.2017
NCEA Level 3 -
Massey High School
NCEA Level 1 & 2 -
St.Dominic's College
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