Fawzan Hanif
Auckland
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Organized inventory and supporting team goals.
Overview
2
2
years of professional experience
Work History
Ramp Agent
Menzies Aviation
10.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Verified documentation and condition of freight to assure quality standards were achieved.
Retail Team Member
Lagadere Travel Retail
01.2023 - 10.2024
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout tenure.
- Streamlined checkout process by efficiently handling cash register operations, minimizing wait times for customers.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Aorere College
Auckland, NZSkills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Safety procedures compliance
- Customer service
- Flexible schedule
- Quality control
- Customer service
Timeline
Ramp Agent
Menzies Aviation
10.2024 - Current
Retail Team Member
Lagadere Travel Retail
01.2023 - 10.2024
Aorere College
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