Fazil Rahman
Epsom, Auckland,AUK
Summary
Accomplished professional with over 6 years of expertise in Retail Contact Center & Sales Supervision, Customer Service Management, Automotive Services and Workshop Management, Account and Business Support Management. Certified Tyre and Alignment Technician with a strong engineering background and mechanical expertise. Proven success in leading teams of 15+ to exceed sales and service targets, generating millions in revenue for Bridgestone NZ's retail and Automotive services segment. Skilled in cost control, P&L analysis, and delivering customer-focused solutions. Consistently recognized for building trust with clients, fostering cohesive team environments, and driving measurable business improvements. Committed to operational excellence, technical precision, and achieving impactful results in fast-paced, demanding industries.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Contact Centre & Sales Supervisor
Bridgestone New Zealand
Auckland
04.2020 - Current
- Managed 15+ staff and customer services operations
- Created rosters, managed recruitment, coaching, and mentoring
- Successfully produced and led high-performing sales team for 5+ years
- Built customer-centric environment and maintained positive relationships
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Automotive Service Advisor
Bridgestone New Zealand
05.2019 - Current
- Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Assisted in maintaining cleanliness of the shop area including organizing tools and equipment.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
- Estimated costs of vehicle repair.
- Educated customers about preventative maintenance programs available at the dealership.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Ensured that all safety regulations were strictly followed during automotive servicing activities.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Maintained accurate records of customer transactions in the dealership database.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
Assistant/Support Manager
Bridgestone (B Select Northlands)
Christchurch, Canterbury
05.2019 - 04.2020
- Experienced tyre and Wheel Alignment technician, managed the workshop
- Supported technicians, managed business unit, and resolved customer inquiries
- Conducted stock takes, maintained profit margins, and ensured safety compliance
- Delivered customer service standards and telephone techniques
- Ensured all company equipment and work areas were safe and operational
- Assisted in coordinating Health and Safety and compliance programmes
Assistant Store Manager
iRelax Limited
Christchurch, Canterbury
04.2018 - 05.2019
- Assisted in planning strategies, coordinated daily operations, and tracked objectives
- Evaluated employee performance, supervised staff, and analyzed consumer behavior
Business & Sales Consultant
iRelax Limited
Christchurch, Canterbury
07.2017 - 04.2018
- Sales and marketing, handled customer services, and maintained CRM
Business Development Associate
BYJU's (Think and Learn Pvt. Ltd.)
Bengaluru, KA
01.2015 - 01.2016
- Sales and marketing for Samsung and Lenovo, provided educational counselling
Marketing Executive
Nando's
Singapore
11.2011 - 06.2012
- Promotional and marketing executive, interacted with customers, promoted business
Education
Master of Business - Business Management
University of Canterbury
01.2018
Bachelor of Engineering - Electronics & Communications Engineering
Anna University
02.2016
Skills
- Staff Recruitment & Training
- Account & Sales Management
- Automotive Services Advising
- Team Leadership & Mentoring
- Customer Relationship Management (CRM)
- Complaint Resolution & Follow-Up
- Call Monitoring & Quality Assurance
- Effective Communication & Collaboration
- Problem-Solving & Decision-Making
- Process Monitoring & Improvement
- Documentation & Reporting
- Sales Management & Strategies
- Technical Expertise (Tyre and Alignment, Computer Skills)
- Task Delegation & Payroll Processing
- Staff management
Certification
- Comprehensive First Aid Course
- Health and Safety, Tyre Knowledge (60 - Bridgestone training modules)
- Level 3 Tyre Fitting Course
- Certified Wheel Alignment and Tyre Technician
References
Available upon request
Key Competencies
- Inspiring Leadership: Proven ability to build and motivate high-performing teams by fostering collaboration, recognizing contributions, and driving shared success.
- Customer-Centric Approach: Dedicated to understanding customer needs and delivering tailored solutions that consistently exceed expectations.
- Operational Mastery: Skilled in streamlining workflows, maintaining quality standards, and meeting deadlines without compromising results.
- Adaptable Problem-Solver: Thrives under pressure, embraces change with a positive outlook, and navigates ambiguity to deliver impactful results.
- Integrity & Inclusion: Committed to upholding ethics, promoting equal opportunities, and creating an inclusive, respectful work environment.
- Results-Oriented Mindset: Tackles challenges with enthusiasm, achieves measurable goals, and continuously strives for professional growth.
Timeline
Retail Contact Centre & Sales Supervisor
Bridgestone New Zealand
04.2020 - Current
Automotive Service Advisor
Bridgestone New Zealand
05.2019 - Current
Assistant/Support Manager
Bridgestone (B Select Northlands)
05.2019 - 04.2020
Assistant Store Manager
iRelax Limited
04.2018 - 05.2019
Business & Sales Consultant
iRelax Limited
07.2017 - 04.2018
Business Development Associate
BYJU's (Think and Learn Pvt. Ltd.)
01.2015 - 01.2016
Marketing Executive
Nando's
11.2011 - 06.2012
Master of Business - Business Management
University of Canterbury
Bachelor of Engineering - Electronics & Communications Engineering
Anna University