Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Farzeen Ahmad

Wiri,AUK

Summary

A highly motivated Sales engineer specializing in Mechatronics, Passionate about customers & building customer relationship's with a solid record of consistently achieving KPIs & customer retention through relationship building,understanding customer needs and engineering efficient solutions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Regional Sales Manager

TNA New Zealand Ltd
Manukau, AUK
05.2022 - Current
  • Managed sales funnel effectively and forecasted requirements across multiple customer accounts.
  • Hit the ground running from day one with visiting customers and building relationships with key stakeholders and management.
  • Used CRM database to follow up on pending projects and creating new projects after liaising with customers and understanding customer requirements.
  • Cold calling after doing thorough research on customers in different FMCG businesses to bring in new business and build new relationships.
  • Following the cold call organizing site visits with Engineering managers.
  • Dealing with upper management in companies going up to the director level and keeping close contact to provide solutions to company needs.
  • Understanding customer needs and liaising with internal team to build an efficient solution and building proposals
  • Won two projects in the first 2 months with prospective new projects in discussion to meet targets.
  • Helped cover CS&L and Spare parts during tough times and trained new employee after clearing backlog and consecutively doing sales. Currently helping CS&L overseeing the current employee and resolving customer issues.
  • Organized specialist visits with customers in the south island for efficiency audits to improve customer satisfaction and bring in new business.
  • Currently working on reaching final solution stage for projects amounting up to 2.7 million. Verbal agreement received for those projects.

Honda Ambassador

Honda NZ Ltd
Newmarket, AUK
04.2021 - 04.2022
  • Hit targets every month after the first two months with highest sales month amounting up to 22 cars and winning jazz sales competition in the branch.
  • Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
  • Met incoming customers at door to guide through showroom and sales lot.
  • Managed sales negotiations and financing options
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards
  • Handled Company Accounts with high attention to detail and great service to secure lease contracts
  • Managed the biggest Lease Accounts amounting up to 75 cars and created consistent business by understanding company needs and relationship building.
  • Identified key issues with current lease businesses that could potentially fail and alerted key internal stakeholders and engineered a solution for them.
  • Brought in new Lease businesses by cold calling companies and building relationships with key stakeholders.
  • Built very good relationships with higher management and key stakeholders nationwide.

Hondacare Consultant

Honda NZ Ltd
Newmarket, AUK
03.2021 - 04.2021
  • Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions
  • Exceed Service booking KPI for the month by improving call conversion rate and increasing bookings with highest target revenue for the month.
  • Handled Inbound AA Accident/Incident report calls and documented them after providing accurate advise
  • Documented customer correspondence in Honda Information Systems CRM to track requests, problems and solutions.

Education

Bachelor of Engineering - Mechatronics

Manukau Institute of Technology
Manukau
01.2021

Graduate Certificate - Foundation of Engineering

ACG Norton College
Auckland CBD
12.2016

High School Diploma -

DPS Modern Indian School
Doha, Qatar
03.2015

Skills

  • Team development
  • MS Office/AX/360 & CRM
  • Interpersonal and written communication
  • Prospecting skills
  • Networking
  • Customer liaison
  • Customer relationship building

Certification

Hubspot Social Media Marketing Certification. Hubspot Inbound Marketing Certification.

Timeline

Regional Sales Manager

TNA New Zealand Ltd
05.2022 - Current

Honda Ambassador

Honda NZ Ltd
04.2021 - 04.2022

Hondacare Consultant

Honda NZ Ltd
03.2021 - 04.2021

Bachelor of Engineering - Mechatronics

Manukau Institute of Technology

Graduate Certificate - Foundation of Engineering

ACG Norton College

High School Diploma -

DPS Modern Indian School

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Farzeen Ahmad