Fazlin Bi
AUCKLAND
Summary
Detail-Oriented Administrative Assistant experienced in appointment scheduling and customer relations. Enhanced workflow through effective communication and attention to detail while resolving patient inquiries and supporting billing processes. Committed to delivering positive customer experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Nakasi Private Hospital
Fiji
01.2026 - 07.2026
- Managed appointment scheduling for medical staff and patients efficiently.
- Assisted in patient admissions by collecting necessary documentation and information.
- Supported billing processes by preparing invoices and verifying patient information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated office supply orders and maintained optimal inventory levels to support daily operations.
- Facilitated cross-department communication to improve workflow and collaboration.
- Maintained cleanliness and professionalism in the reception area at all times.
- Planned events by coordinating catering and securing venues, ensuring smooth execution.
HOD ICT And Customer Service Officer
Home And Living Nakasi
Fiji
08.2022 - 03.2025
- Resolved customer complaints efficiently and effectively.
- Resolved customer issues in an efficient and timely manner.
- Assisted customers with product inquiries and service requests.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Established trustful relationships with customers through effective communication skills.
- Maintained accurate records of customer interactions and transactions.
- Maintained knowledge of current products and promotions.
Education
Vunimoli Secondary School
Fiji, LabasaSkills
- Appointment scheduling
- Administrative support
- Patient documentation
- Document management
- Communication facilitation
- Data entry
- Customer service
- Interpersonal communication
- Attention to detail
- Prioritizing patients
- Customer relations
Timeline
Administrative Assistant
Nakasi Private Hospital
01.2026 - 07.2026
HOD ICT And Customer Service Officer
Home And Living Nakasi
08.2022 - 03.2025
Vunimoli Secondary School