Feagaiga Tovahaga
Auckland,AUK
Summary
Personable Customer Service Representative with solid experience in industry. Established rapport with clients through a positive attitude and dedication to customer satisfaction. Motivated to leverage education and skills to contribute to company success and foster meaningful relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
DHL Supply Chain
East Tamaki, Auckland
11.2023 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided accurate information regarding insurance products and services to clients.
- Assisted customers with policy inquiries and claims processing.
Banking Consultant, Customer Service
ANZ Bank of New Zealand
Auckland
09.2023 - 10.2024
- Handled customer inquiries via email, ensuring prompt and accurate responses
- Inbound Calls
- Complaints
- Make payments
- Performed administrative tasks to support operations
- Maintained and organized workspace to foster a productive environment
- Data Entry
- Troubleshooting
- Outlook
- Systematics/BWB/SDA
Customer Service Agent
Probe Group
Auckland
07.2022 - 09.2022
- Inbound Calls
- Managed customer email correspondence to resolve inquiries and enhance customer satisfaction
- Processed customer account information to ensure accuracy and support seamless service delivery
- Handled customer SMS inquiries to provide timely assistance and improve customer engagement
- Utilized PureCloud for call management
- Entered data into systems accurately
- Performed administrative tasks efficiently
- Assisted customers in sales center
- Provided live support to customers
Data Collection Specialist
Madison Temp Role
Auckland
06.2022 - 07.2022
- Conducted household labor force surveys to collect data on employment status.
- Executed data entry tasks, ensuring accuracy through meticulous input and verification of information.
- Conducted outbound calls to gather client feedback, enhancing service delivery and client engagement.
- Administered household labor force surveys, collecting critical data on employment status to support workforce analysis.
- Delivered exceptional customer service by addressing inquiries and resolving issues.
- Performed administrative tasks, including scheduling, filing, and correspondence management.
Administrator
Chandler Macleod Temp Role
Auckland
05.2022 - 05.2022
- Conducted financial audits to ensure compliance with regulations.
- Managed email communications with clients and colleagues.
- Invoices/Credit Notes
- Organized and maintained filing systems for efficient document retrieval.
- Emails
- Updated database to ensure accurate and timely information retrieval
- Updated Excel spreadsheets to maintain organized records and facilitate data analysis
- Assisted with various administrative tasks to support team operations
- Prepared and issued invoices and credit notes for transactions.
Supervisor
Probe Group Ltd
Auckland
02.2022 - 04.2022
- Performed administrative tasks
- Manage team channels
- Managed ICBM system operations
- Supervised teams of 5+ to ensure project alignment and team cohesion
- Managed team channels to facilitate communication and collaboration
- Led team huddles to discuss goals, progress, and address challenges
- Administration Work
Customer Service Advisor
Probe Group Ltd
Auckland
12.2021 - 02.2022
- Customer Service Representative
- Provided administrative support in daily operations.
- Utilized various systems including Teams and BCMS to enhance communication and workflow.
- Conducted daily health checks for families isolating at home to ensure well-being and provide support
- Shadowed calls to learn best practices in customer interactions.
Dispatcher/Customer Service Representative
St John
Auckland
04.2021 - 11.2021
- Coordinated transport logistics for efficient dispatching
- Provided assistance to customers by addressing inquiries and resolving issues
- Managed accounts receivable and payable processes to ensure accurate financial records
- Processed customer payments efficiently
- Update customers' accounts on Updated customer accounts in Vault for accurate records
- Send and reply to Sent and responded to emails for effective communication
- Guided customers on available services to enhance their experience
- Use multiple systems - agent/Microsoft dynamics/training management/Arlo
Sales Representative
Power Marketing Ltd
Auckland
03.2021 - 05.2021
- Facilitated customer sales interactions to enhance customer engagement
- Entered and managed data in company systems to ensure accurate records
- Executed administrative tasks to support daily operations
Customer Service Representative
American Insurance Life
Avondale, Auckland
01.2019 - 12.2020
- Provided face-to-face customer service, addressing inquiries and resolving issues to enhance customer satisfaction.
- Provided sales support to customers in retail environment
- Advised clients on financial products and strategies, ensuring informed decisions to meet their financial goals.
- Performed administrative tasks to support office operations
Education
Team Leadership in Business - Level 3
TWOA
Auckland , auckland Business Diploma - Level 5
NZMA
Otahuhu, AucklandCertificate Contact Centre - Level 4
NZMA
Certificate Contact Centre - Level 3
NZMA
Business Administration - Level 3
Unitec
Skills
- Client engagement
- Customer engagement
- Client management
- Conflict resolution
- Organizing
- Prioritizing
- Interpersonal skills
- Leadership
- Management
- Strategic planning
- Product knowledge
Volunteer Experience
- Reception Cover, NZMA, Otahuhu, Auckland, 01/01/17, 12/31/17, Inbound Calls, Refer students/parents to see administration team, Filing work, Offered services to students thinking to study at NZMA
- Coffee Line Operator, NZMA, Otahuhu, Auckland, 01/01/16, 12/31/16, Inbound Calls, Take orders, Sales, Invoice
- Outbound Campaign Caller, NZMA, Otahuhu, Auckland, 01/01/16, 12/31/16, Rural Literacy & Numeracy Trust, Cancer Society, Outbound calls, Offer existing customers the services we provided
Hobbies and Interests
- Reception Cover, NZMA, Otahuhu, Auckland, 01/01/17, 12/31/17, Inbound Calls, Refer students/parents to see administration team, Filing work, Offered services to students thinking to study at NZMA
- Coffee Line Operator, NZMA, Otahuhu, Auckland, 01/01/16, 12/31/16, Inbound Calls, Take orders, Sales, Invoice
- Outbound Campaign Caller, NZMA, Otahuhu, Auckland, 01/01/16, 12/31/16, Rural Literacy & Numeracy Trust, Cancer Society, Outbound calls, Offer existing customers the services we provided
Skills
- Reception Cover, NZMA, Otahuhu, Auckland, 01/01/17, 12/31/17, Inbound Calls, Refer students/parents to see administration team, Filing work, Offered services to students thinking to study at NZMA
- Coffee Line Operator, NZMA, Otahuhu, Auckland, 01/01/16, 12/31/16, Inbound Calls, Take orders, Sales, Invoice
- Outbound Campaign Caller, NZMA, Otahuhu, Auckland, 01/01/16, 12/31/16, Rural Literacy & Numeracy Trust, Cancer Society, Outbound calls, Offer existing customers the services we provided
Training Education
- Reception Cover, NZMA, Otahuhu, Auckland, 01/01/17, 12/31/17, Inbound Calls, Refer students/parents to see administration team, Filing work, Offered services to students thinking to study at NZMA
- Coffee Line Operator, NZMA, Otahuhu, Auckland, 01/01/16, 12/31/16, Inbound Calls, Take orders, Sales, Invoice
- Outbound Campaign Caller, NZMA, Otahuhu, Auckland, 01/01/16, 12/31/16, Rural Literacy & Numeracy Trust, Cancer Society, Outbound calls, Offer existing customers the services we provided
Timeline
Customer Service Representative
DHL Supply Chain
11.2023 - Current
Banking Consultant, Customer Service
ANZ Bank of New Zealand
09.2023 - 10.2024
Customer Service Agent
Probe Group
07.2022 - 09.2022
Data Collection Specialist
Madison Temp Role
06.2022 - 07.2022
Administrator
Chandler Macleod Temp Role
05.2022 - 05.2022
Supervisor
Probe Group Ltd
02.2022 - 04.2022
Customer Service Advisor
Probe Group Ltd
12.2021 - 02.2022
Dispatcher/Customer Service Representative
St John
04.2021 - 11.2021
Sales Representative
Power Marketing Ltd
03.2021 - 05.2021
Customer Service Representative
American Insurance Life
01.2019 - 12.2020
Team Leadership in Business - Level 3
TWOA
Business Diploma - Level 5
NZMA
Certificate Contact Centre - Level 4
NZMA
Certificate Contact Centre - Level 3
NZMA
Business Administration - Level 3
Unitec