Federico Molina

Technical Assistance and Coordination:

• Provided technical assistance to clients, ensuring smooth installations and updates.
• Coordinated software updates and hardware replacements, maintaining system integrity.
• Demonstrated proficiency in installing and troubleshooting various applications and software across multiple departments.

Collaboration and Problem-Solving:

• Offered guidance to team members on resolving complex technical issues, fostering a collaborative work environment.
• Collaborated with cross-functional teams including customer services and infrastructure departments to ensure successful project delivery.
• Played a key role in identifying and addressing software bugs during testing phases, contributing to enhanced system performance post-launch.

Equipment Replacement and User Support Specialist

Installation and Upgrade:

• Executed the removal of obsolete PCs and the installation of new equipment, adhering to DHB protocols for proper handling and documentation of replaced devices.
• Provided comprehensive in-person support to users throughout the equipment rollout, ensuring they understood and could effectively utilize the new tools.

Software Deployment:

• Installed and configured a variety of software applications and specialized tools tailored to departmental requirements.
• Set up printers and other peripheral devices to ensure seamless integration with the new equipment.

Troubleshooting Expertise:

• Demonstrated proficiency in troubleshooting both hardware and software issues, promptly resolving technical challenges to maintain seamless operations.

Installation and Deployment Specialist

• Spearheaded installation and deployment of self-checkout PCs for Pak'nSave and New World supermarkets across the southern regions of the North Island and the South Island.
• Conducted installations of new equipment and performed hardware and software updates to ensure optimal functionality.
• Built and repaired self-checkout computers according to schedule, ensuring smooth operations for customers.
• Configured computers to network drivers and connected them to printers and other peripheral equipment.

Skills Utilized:

• Proficient in DNS configuration to ensure seamless network connectivity.
• Applied expertise in the IPv4 Network Model to set up and manage IP addresses, subnet masks, and domains.
• Demonstrated troubleshooting skills to resolve technical issues promptly and efficiently.
• Employed scripting techniques to automate processes and streamline operations, enhancing efficiency and productivity.

Proficient IT Support Specialist with a strong track record:

• Facilitated seamless transitions during MS Office upgrades and MFA rollouts.
• Provided comprehensive technical assistance remotely and in-person.
• Ensured smooth software upgrades, settings configurations, and device setups.

Experienced in managing:

• User accounts, mailboxes, and distribution lists to optimize communication systems.
• Troubleshooting daily IT desktop client issues across multiple departments and hospital offices.

Skilled in:

• Resolving issues promptly and maintaining detailed documentation.
• Delivering top-notch end-user support via various channels.
• Responding effectively to individual tickets, enhancing productivity and user satisfaction.

• Extensive experience in selling a variety of technological products, including computers, laptops, digital cameras, GPS devices, and cell phones, as well as a range of related peripherals.
• Provided expert guidance to customers on the latest updates and available products, ensuring they were informed and made informed decisions.
• Conducted software updates and resolved compatibility issues to ensure optimal device performance, demonstrating strong troubleshooting skills and critical thinking.
• Conducted computer repairs and offered additional services, such as antivirus software installation, to meet customers' security needs.
• Focused on delivering clear and effective technological solutions to meet individual customer needs, ensuring their full satisfaction.