Fei Wei
Browns Bay,AKL
Summary
Dynamic leader with a proven track record at Michael Hill Jewelry, enhancing profitability through expert sales planning and financial administration. Excelled in building relationships and leading teams to exceed sales goals. Skilled in negotiation and customer relations, consistently achieving operational excellence and driving revenue growth.
Overview
12
12
years of professional experience
Work History
Business Owner
Fabulous Home Staging
, Auckland
03.2018 - 04.2020
- Conferred with customers to understand needs and finalize purchase orders.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Monitored cash flow to ensure proper budgeting of resources.
- Set pricing structures according to market analytics and emerging trends.
- Managed inventory levels to meet customer demand while minimizing costs.
Sales Professional
Michael Hill Jewelry
Auckland CBD, Auckland
07.2013 - 07.2018
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Introduced customers to new offerings and updated accounts.
- Listened to customer needs to identify and recommend best products and services.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Highlighted target products with eye-catching signs, displays, and shelf positions.
- Generated leads through cold-calling, networking, email campaigns.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Negotiated pricing contracts with clients for optimal profitability.
- Negotiated deals and handled complaints or objections.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reviewed weekly and monthly sales results with management team members.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Increased sales and sales agent volume by executing effective scripting, problem-solving and strategic planning.
- Greeted and assisted customers to foster positive experiences.
Store Manager
Restaurant Brand Ltd
, Wellington
03.2008 - 08.2013
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored progress by establishing plans, budgets and measuring results.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Prepared staff work schedules and assigned team members to specific duties.
- Established store tactics and strategies to achieve operational performance and sales goals.
Education
High School Diploma -
Newlands Collage
Wellington11-2004
Skills
- Sales oversight
- Financial administration
- Sales planning
- Team collaboration and leadership
- Sales development
- Attention to detail
- Task delegation
- Staffing oversight
- Sales strategics
- Relationship building
- Negotiation and persuasion
- Customer relations
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Limited
Accomplishments
Gold Club for 3 years at Michael Hill
Timeline
Business Owner
Fabulous Home Staging
03.2018 - 04.2020
Sales Professional
Michael Hill Jewelry
07.2013 - 07.2018
Store Manager
Restaurant Brand Ltd
03.2008 - 08.2013
High School Diploma -
Newlands Collage
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