Feiyang Zhang

• Managing day-to-day operations, including front desk, housekeeping, maintenance, and other departments as required.
• Providing leadership and guidance to the motel staff, fostering a positive and productive work environment.
• Ensuring that all guests receive outstanding service and that their needs and concerns are promptly addressed.
• Monitoring and maintaining the motel's financial performance, including revenue management, budgeting, and expense control.
• Implementing effective sales and marketing strategies to attract new guests and maintain high occupancy rates.
• Overseeing the maintenance and upkeep of the motel facilities, ensuring cleanliness, safety, and compliance with regulations.
• Conducting regular inspections to ensure quality standards are met, and taking appropriate action to address any deficiencies.
• Managing relationships with suppliers, contractors, and other external partners to ensure smooth operations and cost efficiency.
Handling guest inquiries, complaints, and resolving any issues that may arise, ensuring guest satisfaction and loyalty.
• Keeping up-to-date with industry trends, market demands, and competitor activities to identify opportunities for improvement and innovation.

• Assist in overseeing daily operations and ensure smooth functioning of all hotel departments.
  ● Collaborate with the front desk team to manage guest check-in and check-out processes efficiently.
  ● Handle phone and email reservations, ensuring accurate and timely bookings.
  ● Maintain organized filing procedures for administrative and guest-related documents.
  ● Coordinate and provide information on sightseeing tours and local attractions.
  ● Serve as a liaison between the Housekeeping, Bar Management, Head Chef, and General Managers for daily operations.
  ● Supervise and assist with light cleaning duties at the reception area.