AINSLIE-DESIREE ROEBECK
Apia,Samoa,Faleata District
Summary
Knowledgeable and dedicated customer service professional with extensive experience in SNPF. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Senior Services Officer
Samoa National Provident Fund
03.2018 - Current
- Enhanced customer satisfaction by effectively addressing and resolving complex service issues.
- Streamlined processes for increased efficiency in handling customer inquiries and requests.
- Mentored junior team members to develop their skills and improve overall performance.
- Collaborated with cross-functional teams to implement service improvements, leading to higher customer retention rates.
- Analyzed customer feedback data to identify trends and implement appropriate action plans for improvement.
- Introduced innovative problem-solving techniques that streamlined issue resolution processes.
- Continuously monitored relevant regulations to ensure full compliance with all applicable laws and standards, mitigating the risk of any potential legal issues.
- Sought ways to improve processes and services provided.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Principal Accountant
Samoa Rugby Union
12.2015 - 11.2016
- Enhanced financial accuracy by meticulously reviewing and reconciling general ledger accounts.
- Streamlined financial processes for increased efficiency through the implementation of automated systems.
- Reduced discrepancies in financial reporting by conducting thorough internal audits and implementing corrective actions.
- Ensured compliance with accounting policies and regulations.
- Increased financial transparency by producing detailed monthly reports for executive review, highlighting key performance indicators and trends.
- Safeguarded company assets through the establishment of robust internal controls designed to minimize risk exposure.
- Mentored junior staff members to enhance their professional development, resulting in improved team performance and collaboration.
- Implemented cost-saving measures through careful analysis of operational expenses, leading to reduced overhead costs without compromising quality or service delivery.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Handled day-to-day accounting processes to drive financial accuracy.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Tracked funds, prepared deposits and reconciled accounts.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
Executive Assistant to the Chief Executive Officer
National Health Services (MOH)
12.2014 - 11.2015
- Streamlined communication by managing correspondence between the CEO and external stakeholders.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Enhanced productivity with meticulous organization of documents and files for easy access and retrieval.
- Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
- Safeguarded high standards in all documentation produced under my purview for accuracy.
- Implemented efficient document control systems that ensured timely updating and archiving of important records.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Secretary to the Board of Directors - nearly 2 years
- Used advanced software to prepare documents, reports, and presentations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Wrote reports, executive summaries and newsletters.
Administrative Officer/ Assistant Coordinator
National University Of Samoa
02.2011 - 11.2014
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Expedited decision-making processes by preparing detailed reports that presented relevant data in an easily digestible format.
- Championed office sustainability efforts by implementing eco-friendly practices and raising awareness among staff members.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared, and delivered reports to various departments.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Prepared agendas and took notes at meetings to archive proceedings.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze information for university use.
- Take minutes for several NUS Committees, SENATE, VCC, EXECUTIVE, BoD and other Committees if the need arise.
- Prepare and analyze evaluation forms for the use of staffs and students
- Drafted common document templates to reduce time spent creating documents from scratch.
Legal Supervisor
AWELL Finance Company
02.2008 - 01.2011
- Streamlined legal processes by implementing efficient document management and filing systems.
- Enhanced case outcomes with thorough research and analysis of complex portfolios.
- Managed team with clear guidance and support for successful case management.
- Ensured timely completion of projects by prioritizing tasks and effectively delegating responsibilities.
- Improved client satisfaction by providing prompt updates on case progress and addressing concerns professionally.
- Mentored team members in fostering professional development through constructive feedback and coaching.
- Safeguarded client confidentiality by establishing secure communication channels and maintaining strict adherence to ethical guidelines.
- Increased efficiency in drafting documents by creating templates for frequently used forms, contracts, and agreements.
- Conducted periodic reviews of internal procedures, identifying areas for improvement in risk management and regulatory compliance.
- Developed strong relationships through respectful negotiation tactics that led to mutually beneficial resolutions in disputes.
- Advised Manager on achieving statutory compliance by interpreting regulations, suggesting company policies and distributing literature on compliant work practices.
- Drafted and negotiated payment agreements and transactions on behalf of company.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Conduct Field visits to search for debtors - Assist police in serving summons
- Attend court to represent the Company when filing summons for bad debtors cases
- Use template for drafting summons - Default Notice, Summons etc.
- Meet target collection on a monthly basis.
Senior Accountant
5 Star Financial Consultancy Services
01.2005 - 02.2008
- Streamlined the financial reporting process by implementing new accounting software such as SAGE, FINANCE1, ZERO
- Reduced errors in financial statements through stringent review procedures and regular reconciliation of accounts.
- Managed quarterly and annual tax filings for the company, ensuring timely submissions and compliance with regulations.
- Reconcile bank statements for our clients on a fortnightly and monthly basis
- Cash count / Monitor cash flows, expenditures and revenue
- Correspond with Banks on matters related to different accounts when the need arise
- Prepare Payment vouchers/ cheques
- Correspond with clients via telephone, email / face to face if needed
- Optimized month-end closing procedures by streamlining workflow processes, reducing time taken from 10 days to 5 days without compromising accuracy or detail level achieved.
- Contributed significantly towards cost-saving initiatives through meticulous analysis of expenses patterns and identification of areas ripe for optimization.
- Any other duties as directed from time to time
Graphic Designer /Layout Artist
Newsline Company
01.2001 - 11.2004
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing advertisements, reports / news.
- Ensure that layout is done on time before deadline.
- Design advertisements according to clients preferences
- Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
- Developed innovative design concepts that can effectively boost the message of the advertisement.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Received accolades from clients for consistently delivering exceptional design work within tight deadlines.
- Developed creative design for print materials, brochures, banners, and signs.
- Assist with gathering of news by attending events to take photos and write brief summary on each events/opening etc. including taking photos
- Assist marketing team in attaining ads for the newspaper.
- Attend meetings on behalf of media team
- Correspond with clients via telephone, email, chats, skype etc.
Education
Other
Postgraduate Diploma - Development Economics And International Development
National University of Samoa
Le Papaigalagala, SAMOA12.2022
Bachelor of Commerce -
The National University of Samoa
Le Papaigalagala, SAMOA12.2019
Diploma in Office Administration And Computing
Tesese Institute of Administrative Studies
Lalovaea, SAMOA11.2010
Certificate II -
The Commercial Education Society of Australia
4 Cross St, Hurstville NSW 2220, Australia08.2010
Skills
- Computer Proficiency
- Conflict Resolution
- Active Listening
- Effective Communication
- Team Collaboration
- Problem Solving
- Multitasking Abilities
- Time Management
- Complaint Handling
- Attention to Detail
- Customer Service
- Regulatory Compliance
Achievements
- EMD Customer Service Training 2023- Certificate of Completion
- NUS Vice Chancellors Awards 2013- Secretariat General Staff Member of the Year
- NUS Kaizen Training 2013- Certificate of Completion
- PSC Customer Service Training 2012- Certificate of Completion
- CCWS Overall High Honor Roll 2000
Timeline
Senior Services Officer
Samoa National Provident Fund
03.2018 - Current
Principal Accountant
Samoa Rugby Union
12.2015 - 11.2016
Executive Assistant to the Chief Executive Officer
National Health Services (MOH)
12.2014 - 11.2015
Administrative Officer/ Assistant Coordinator
National University Of Samoa
02.2011 - 11.2014
Legal Supervisor
AWELL Finance Company
02.2008 - 01.2011
Senior Accountant
5 Star Financial Consultancy Services
01.2005 - 02.2008
Graphic Designer /Layout Artist
Newsline Company
01.2001 - 11.2004
Other
Postgraduate Diploma - Development Economics And International Development
National University of Samoa
Bachelor of Commerce -
The National University of Samoa
Diploma in Office Administration And Computing
Tesese Institute of Administrative Studies
Certificate II -
The Commercial Education Society of Australia
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