- I enjoy travelling and have been to many places such as Egypt, Morocco, France, Italy, Germany, Japan, America, Switzerland, China
- I enjoy watching various movies and TV shows
- I am an avid reader and enjoy reading in my spare time
- I enjoy playing boardgames with my husband
Felicia Gwynne
Dunedin,Roslyn
Summary
Experienced Wraparound professional with strong focus on team collaboration and achieving results. Skilled in coordinating and facilitating meetings to develop comprehensive support plans, engaging with diverse stakeholders, and adapting to changing needs. Known for reliability, effective communication, and problem-solving abilities. Prepared to make significant impact in supporting clients through the wraparound process.
Overview
12
12
years of professional experience
Work History
Intensive Wraparound Facilitator
Barnardos
11.2021 - Current
- Facilitated efficient team meetings focused on specific objectives and action items, streamlining the decision-making process to develop individualized wraparound plans.
- Communicate with multidisciplinary teams to ensure effective coordination for meetings and to ensure that the team is on the same page in terms of providing support for the family.
- Implemented culturally responsive practices, respecting diverse backgrounds and integrating cultural perspectives into wraparound services.
- Established rapport quickly with new clients through empathetic listening skills that foster trust between facilitator and family members.
Support Worker Coordinator and HR Administrator
Access Community Health
05.2021 - 10.2021
- People leader for the support workers and responsible for managing the hiring and training of new support workers.
- Supported clients with complaints and worked with support workers to resolve issues.
- Responsible for administrative tasks such as ordering office supplies, processing support workers timesheets for payment, processing paperwork for all support workers and maintaining the front desk.
- Collaborated with the case coordinators to ensure the smooth running of support workers schedules and managing leave.
Administrator
University of Otago
11.2019 - 05.2021
- Collected, arranged, and input information into database system.
- Maintained student records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely completion by deadlines for grades and thesis.
- Communicated with departmental staff at the university when processing progress reports to ensure timely processing of documents.
Claims Officer
Accident Compensation Corporation, ACC
01.2013 - 01.2019
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Communicated with interdepartmental units to expedite claims processing and foster a collaborative work environment.
- Part of a small team that specialized in providing only relevant information to providers in a short time-frame.
Education
Graduate Diploma in Science - Psychology
University of Canterbury
Christchurch02-2024
Graduate Diploma in Applied Management - Applied Management
Otago Polytechnic
Dunedin12-2012
Masters in Science Communication - Science Communication
University of Otago
Dunedin12-2011
Bachelor of Science - Marine Science
University of Auckland
Auckland04-2009
Skills
- Strength-based approach
- Behavioral support
- Mental health awareness
- Data collection
Interests
Timeline
Intensive Wraparound Facilitator
Barnardos
11.2021 - Current
Support Worker Coordinator and HR Administrator
Access Community Health
05.2021 - 10.2021
Administrator
University of Otago
11.2019 - 05.2021
Claims Officer
Accident Compensation Corporation, ACC
01.2013 - 01.2019
Graduate Diploma in Science - Psychology
University of Canterbury
Graduate Diploma in Applied Management - Applied Management
Otago Polytechnic
Masters in Science Communication - Science Communication
University of Otago
Bachelor of Science - Marine Science
University of Auckland
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