Felicia Ann Andrew
Botany Downs,AUK
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Proven expertise in customer satisfaction and complaint resolution, honed at Movinghub, enhanced company loyalty through empathetic service and effective problem-solving. Skilled in sales and rapport building, significantly contributing to business growth. Excelled in high-pressure environments, demonstrating exceptional follow-up skills and a commitment to safety and development in educational settings.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Movinghub
03.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Early Childhood Teacher
Bambino’s
02.2020 - 03.2022
- Applied play-based strategies to provide diverse approaches to learning.
- Mentored new teachers, sharing effective teaching strategies and providing support as they acclimated to the school culture.
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Telemarketer
La Trobe University, Melbourne Campus
01.2014 - 02.2015
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
Education
Bachelor Of Early Childhood Care And Education - Early Childhood Education
New Zealand Tertiary College
Auckland, AUK04.2022
Bachelor Of Creative Writing And Linguistics - Writing And Linguistics
La Trobe University
Melbourne 10.2019
Skills
- Call center experience
- Complaint resolution
- Customer satisfaction measurement
- Follow-up skills
- Documentation
- Building rapport
- Product and service solutions
- Sales expertise
- Sales closing
- Maintaining safety
- Leading activities
- Developmental needs
- Meal organizing
- Managing activities
- Safety and supervision
- Language development
- Motor Skill Development
Accomplishments
•Top sales person 10+ times
•Customer service award 3+ times
•Global award 1 time
•Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
Movinghub
03.2022 - Current
Early Childhood Teacher
Bambino’s
02.2020 - 03.2022
Telemarketer
La Trobe University, Melbourne Campus
01.2014 - 02.2015
Bachelor Of Early Childhood Care And Education - Early Childhood Education
New Zealand Tertiary College
Bachelor Of Creative Writing And Linguistics - Writing And Linguistics
La Trobe University
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