Hi, I’m
Felicity Edmonds
Whangarei,NTL
Summary
I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
3
years of professional experience
Work History
Mason Retail (Shosha)Whangarei Central
Retail Assistant
08.2023 - 09.2024
Job overview
- Organised merchandise displays to enhance visual appeal and promote sales.
- Trained new staff on customer service protocols and store procedures effectively.
- Processed payments using cash register, credit card machine and POS system.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Caltex No. 8Whangarei
Customer Service Representative
07.2022 - 08.2023
Job overview
- Utilised point-of-sale systems to process transactions and track inventory accurately.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained cleanliness and organisation of the service area for optimal operations.
- Trained new staff on company policies and customer service standards effectively.
CleanscapeWhangarei
Cleaner
10.2021 - 03.2022
Job overview
- Maintained cleanliness and order in residential and commercial spaces.
- Operated cleaning equipment including vacuums, buffers, and pressure washers.
- Managed inventory of cleaning supplies and equipment effectively.
- Facilitated training of new staff on cleaning procedures and techniques.
Education
Regent Training CentreWhangarei
from Hospitality
03.2020
University Overview
- Completed level one and two National Certificate of Education Achievement.
- Certificate in service industries.
- Hospitality level two certificate.
Skills
- Payment processing
- Inventory management
- Staff training
- Problem solving
- Effective communication
- Collaborative teamwork
- Adaptability and resilience
- Patience and empathy
- Complaint handling
- Detail-oriented
- Store organization
Timeline
Retail Assistant
Mason Retail (Shosha)
08.2023 - 09.2024
Customer Service Representative
Caltex No. 8
07.2022 - 08.2023
Cleaner
Cleanscape
10.2021 - 03.2022
Regent Training Centre
from Hospitality
03.2020