Felicity Heath
Whangarei,NTL
Summary
Before becoming a mother i have spent most of my working life working within the hospitality industry. After completing my Diploma in Hospitality Management i went on to work in a variety of different Hospitality businesses such as Hotels, Restaurants, Bar's and Cafes, also and a Shift Manager at Mc Donald's when my children were young. I then moved to Becoming a Swim instructor as this change was more suited to my growing family at the time, i remained in that job for 10 years only stopping as my four children are now very busy with sport etc... Which has now lead me to help out at Kamo soccer Club Bar where my family all play sport.
I have great Customer Service skills am a very bubbly people person, and really enjoy working with others and am very excited to get back into the workforce now my kids are all getting older, and this job would fit my family perfectly.
Overview
12
12
years of professional experience
Work History
Bar Staff Member
Kamo Soccer Club Contact Brad Flower 021435138
04.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to laws regarding alcoholic beverage services and customer regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Served high customer volumes during special events, nights, and weekends.
Swim Instructor
Swimsmart Owner/Manager Gayle Smart 0273599592
01.2012 - 11.2021
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Helped to run the business social media pages.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Adapted teaching techniques to different learning styles.
- Implemented proper safety protocols and emergency response plans.
- Assisted in organising class time tables
Education
National Certificate in Employment Skills -
Open Polytechnic of New Zealand
Lower Hutt, NZ08.2007
Diploma in Hospitality Management - Hospitality Administration And Management
NorthTec
Whangarei, NZ11.2003
Skills
- Safe Serving Knowledge
- Organizational Abilities
- People Person
- Retail Sales Customer Service
- Managing Multiple Tasks
- Customer Relationship Management
- Money Handling Abilities
- POS Systems and Ordering Platforms
- Active Listening
- Customer Satisfaction
Timeline
Bar Staff Member
Kamo Soccer Club Contact Brad Flower 021435138
04.2022 - Current
Swim Instructor
Swimsmart Owner/Manager Gayle Smart 0273599592
01.2012 - 11.2021
National Certificate in Employment Skills -
Open Polytechnic of New Zealand
Diploma in Hospitality Management - Hospitality Administration And Management
NorthTec
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