Felicity Sigley-reid
Whanganui,Springvale
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills
Exceptional leadership and planning abilities.
Teachable and ready to learn from experienced professionals.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly.
Outgoing and friendly Barista with excellent interpersonal communication strengths.
Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Certified in safe food handling.
Overview
6
6
years of professional experience
Work History
Trainee Real Estate Agent
Bayleys Real Estate
05.2024 - Current
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
Head Barista/Manager
Jolt Coffee House
12.2022 - 05.2024
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Ordered new stock for the business and organied rosters.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
Store Assistant
Fitzies Cafe And Bakery
09.2022 - 01.2023
- Baked pies, made sandwiches, served customers and prepped food for the next day.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Assistant Store Manager
BP
03.2022 - 09.2022
- Managed a store of around 15, doing rosters, sending breaks, stock counts of everything in store, ordering, merchandising, training new staff, invoicing and answering emails.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Shift Manager
Mcdonalds
01.2021 - 03.2022
- Managed up to 20 people at a time while working towards meeting targets, cleaning, sending out breaks, delegating jobs, doing stock takes, checking dates and temps.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Crew Trainer
Mcdonalds
09.2019 - 12.2020
- Trained new people being hired on basic security and health procedures and watched over their first couple shifts
- Also trained people to make coffees.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
Crew Member
McDonald's
09.2018 - 09.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
NZ Certificate in Real Estate (level 4) - Real Estate
Skills
Whanganui, NZ05.2024
NCEA Level 1, 2, And 3 -
Whanganui High School
Whanganui, NZ07.2020
Skills
- Positive attitude towards others and towards work
- Have training experience
- Works well in a team
- Reliable, will always show up on time and can be trusted to complete tasks
- Quick learner, will pick up things quickly
- Bubbly and good customer service
- Communication skills
- Barista skills
- Easy to get along with
- Loves to learn new things
- Honest
- Loyal
- Problem solver
- Self management skills
- Stock counts experience
- Banking experience
- Stock ordering
- Hiring and interviewing experience
- Leadership Qualities
- Team Collaboration
- Documentation And Reporting
- Customer Relationship Management
- Performance Improvement
Other Qualifications
- Finished school with NCEA level 1,2 and 3
- Full car licence
- Defensive driving certificate (completed the course)
- Level 1 first aid done in 2021
- New Zealand Certificate in food and beverage Service (Level 3) with strands in cafe service, bar services, restaurant services, buffet services, functions services.
- New Zealand certificate in barista, and quick restaurants service ( Level 3)
- Qualified shift manager at McDonald's
- Advancing your leadership course certificate
- Workplace safety workshop certificate.
- Qualified crew trainer
- Level 4 Real Estate certificate ( salesperson)
Personal Information
Age: 21
References
Mark Dyaburg
0274447913
Aly Alison
0272009490
Timeline
Trainee Real Estate Agent
Bayleys Real Estate
05.2024 - Current
Head Barista/Manager
Jolt Coffee House
12.2022 - 05.2024
Store Assistant
Fitzies Cafe And Bakery
09.2022 - 01.2023
Assistant Store Manager
BP
03.2022 - 09.2022
Shift Manager
Mcdonalds
01.2021 - 03.2022
Crew Trainer
Mcdonalds
09.2019 - 12.2020
Crew Member
McDonald's
09.2018 - 09.2019
NZ Certificate in Real Estate (level 4) - Real Estate
Skills
NCEA Level 1, 2, And 3 -
Whanganui High School
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