Felicity Williams

Assist Property Manager with day-to-day management of residential properties across assigned portfolio of 197.
Respond to tenant enquiries, manage communication, and maintain positive relationships to support high tenant satisfaction.
Conduct routine property inspections in line with the Residential Tenancies Act (RTA) and Healthy Homes Standards, documenting required repairs and following up with trades.
Coordinate maintenance requests, obtain quotes, schedule contractors, and ensure completion to required standards.
Manage routine inspections, move-ins and move-outs including initial and final inspections, key handovers, bond lodgements and refunds through Tenancy Services.
Assist with rent collection, arrears management, and issuing notices in accordance with RTA regulations.
Maintain accurate records and compliance documentation, including Healthy Homes reporting, inspection reports, and tenancy files.
Update property management Palace software with landlord and tenant communications.
Coordinate annual insurance renewals and facilitate insurance claims for damages or repairs.

• My role involves managing a portfolio of 120 properties which requirers a high level of responsibilities for office administration, communication and all that comes with managing client property investment efficiently.
• Responsibilities
• All administration involved with managing my porfolio, data processing and entry on the Quinovic Property Management System.
• Strong Communication with both property owners and tenants.
• Property inspections, reporting to the owner, organising maintenance repairs and ensuring their investments are kept in good condition and any issues dealt with promptly.
• Cash handling, banking and ensuring rent is paid on the due date..

• Managed a portfolio of residential properties, ensuring smooth day-to-day operations.
• Coordinated maintenance and repairs, obtaining quotes, supervising vendors, and ensuring timely completion of work.
• Performed property inspections, identified issues, and implemented preventative maintenance solutions.
• Oversaw tenant onboarding, lease signing, renewals, and move-in/move-out procedures.
• Handled rent collection and followed up on any payment faults and sent breaches where required.
• Responded promptly to tenant inquiries, resolving issues professionally to maintain high satisfaction.
• Conducted rental market appraisals for the sales team and new clients, providing accurate assessments of rental value.
• Ensured compliance with landlord-tenant legislation.
• Assisted in advertising vacancies, screening applicants, and maintaining occupancy targets.

• Efficient office operations by implementing efficient scheduling and resource allocation processes.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Well organised office operations by implementing efficient filing systems and organizational strategies.
• Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
• Ensured accurate payroll processing by carefully reviewing timesheets and resolving discrepancies.
• Processed receivable and payables accurately.
• Streamlined payables and receivables processes by implementing efficient systems and software tools.

• Delivered comprehensive administrative support to Property Managers, including organising, scanning, and filing documents to maintain accurate and compliant records.
• Oversaw Healthy Homes compliance processes by updating and maintaining property data in Palace software, identifying outstanding requirements, and coordinating maintenance work with contractors to meet regulatory standards.
• Proactively followed up on compliance tasks, ensuring timely completion and supporting Property Managers with day-to-day administrative duties to enhance overall operational efficiency.

• Provided daily administrative support to the Senior Property Manager to ensure smooth portfolio operations.
• Monitored and followed up on overdue rental payments, maintaining accurate tenant and payment records.
• Prepared and issued breach notices in compliance with relevant legislation and agency procedures.
• Coordinated and conducted exit inspections, documenting property condition and liaising with tenants and owners.
• Scheduled routine and periodic property inspections, ensuring timely communication with all stakeholders.
• Arranged and tracked maintenance requests, engaging contractors and ensuring completion to required standards.
• Managed email correspondence, delivering prompt, professional responses to tenants, owners, and suppliers.
• Conducted comprehensive reference checks on prospective tenants, verifying suitability and compliance with application requirements.

• Managed tenant relations, addressing concerns and ensuring satisfaction with property conditions.
• Oversaw lease agreements, ensuring compliance with local regulations and timely renewals.
• Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
• Coordinated move-in and move-out processes, providing a seamless transition experience for tenants.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Implemented efficient systems for tracking property maintenance tasks, preventing costly repairs due to oversight or neglect.
• Provided regular updates to property owners on the status of their investments, including rental income and maintenance needs.
• Streamlined rent collection process, improving on-time payments from tenants.
• Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.

• I worked as a full time property manager with a portfolio of 90 properties. This was the same role as my current role with the Merivale office.

• My role was to manage a portfolio of approximately 170 properties.
• Responsibilities
• Organised tenancy renewals for Let Only and Rent Collection properties.
• Using and inputting data on to the Property Management system
• Liaising with landlords and tenants
• Instructing contractors to carry out quotes and maintenance repairs
• Property Inspections – to report to landlords how the tenants are maintaining the property and to inform them of any maintenance issues.
• Tenancy Renewals – Negotiating the rent level between landlords and tenants and setting up new Tenancy Agreements
• Booking check outs with Inventory company’s, sending re let forms to the appropriate office to market the property and informing landlords the date their tenants are to vacate the property.
• Deposit returns – Reviewing the check out report and sending a breakdown of costs I suggest the landlord deduct from the tenants deposit and updating the Tenancy Deposit Scheme website.
• Hitting Targets – monthly and quarterly targets for the department

• Responsibilities
• General administration and clerical tasks for Sales and Lettings which involved drafting letters, photocopying, Sales Agreements, Sale Memorandums, faxing, filing, touting, invoices, advertising, drafting property details and property lists.
• Organising window display
• Inputting property information into Assist Agent to upload to the Winkworth website and portals
• Ordering stationery, organising the office and Saturday staff Wages and petty cash