Felistas Muodza
Auckland,AUK
Summary
Compassionate counselor with experience in various therapeutic techniques, including cognitive behavioral therapy, narrative therapy, and strengths-based practice. Strengths include active listening, empathy, and crisis intervention skills. I have worked closely with sexual abuse clients to help them cope with evidential video interviews and medical examinations. Skilled in psychological assessment and client advocacy, fostering strong relationships to enhance emotional well-being. Demonstrated ability to build trust and rapport with clients from varied backgrounds.
Overview
29
29
years of professional experience
Work History
Counselor
Counselling Services Cantre
Papatoetoe, Auckland
03.2023 - Current
- Provides individual counseling sessions to support clients' emotional well-being.
- Provides relationship counseling to couples.
- Provides crisis counseling to sexual abuse victims referred from the crisis team: providing coping skills to help the clients prepare for their evidential video interviews, medical examinations, and help them cope while they wait to engage in ACC long-term counseling.
- Facilitates a trauma psychoeducation group in schools.
- Assist clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Utilize therapeutic techniques to address trauma, common, and complex mental health issues.
- Develop treatment plans to address clients' needs.
- Implement therapeutic techniques such as cognitive-behavioral therapy, narrative therapy, and mindfulness training into practice.
- Educate clients about available community resources, support services, and make referrals where possible.
- Participate in regular peer supervision meetings to discuss case management issues, and plan services for clients.
Customer Service Representative
Fisher & Paykel
East Tamaki, Auckland
09.2018 - 03.2023
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to enhance customer service processes.
- Utilized company software to track customer interactions and feedback.
Telecommunications Technician
Visionstream
Auckland , Auckland
09.2009 - 09.2018
- Installed and maintained telecommunications equipment in various client locations.
- Diagnosed and repaired faults in communication systems effectively.
- Resolved customer complaints regarding telephone service or technical issues.
Telecommunications Technician
Downer EDI Engineering
Auckland , Auckland
06.2008 - 09.2009
- Installed and maintained telecommunications equipment in various client locations.
- Diagnosed and repaired faults in communication systems effectively.
- Resolved customer complaints regarding telephone service or technical issues.
Telecommunications Technician
TelOne Pvt Ltd Bulawayo, Zimbabwe
Bellevue, Bulawayo
01.2005 - 09.2007
- Installed and maintained telecommunications equipment in various client locations.
- Diagnosed and repaired faults in communication systems effectively.
- Resolved customer complaints regarding telephone service or technical issues.
Help Desk Technician
TeoOne Pvt Ltd Mutare, Zimbabwe
Mutare, Mutare
01.1997 - 12.2004
- Provided technical support via phone, email, and in-person interactions.
- Documented user inquiries and resolutions in the ticketing system accurately.
- Performed troubleshooting to diagnose and resolve technical issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Telecommunications Technician
TelOne Pvt Ltd Gweru, Zimbabwe
Gweru, Gweru
07.1996 - 03.1997
- Installed and maintained telecommunications equipment in various client locations.
- Troubleshot network issues to identify root causes of problems.
- Replaced faulty components in telecommunications systems as needed.
- Resolved customer complaints regarding telephone service or technical issues.
Education
Postgraduate Certificate in Responding To Trauma - Counselling
Bethlehem Tertiary Institute
Tauranga, NZBachelor of Counselling - Counselling
Bethlehem Tertiary
Tauranga, NZ05-2023
Diploma in Information And Communications Technology - Information And Communication Technology
Manukau Institute of Technology
Auckland, NZ05-2012
Diploma in Telecommunications & Electronic Engineering - Telecommunications
City & Guilds
London06-2002
Certificate in Telecommunications & Electronic Engineering - Telecommunications
City & Guilds
London06-1999
Skills
- Crisis intervention
- Trauma counseling
- Psychological assessment
- Group facilitation
- Relationship management
- Client advocacy
References
References available upon request.
Timeline
Counselor
Counselling Services Cantre
03.2023 - Current
Customer Service Representative
Fisher & Paykel
09.2018 - 03.2023
Telecommunications Technician
Visionstream
09.2009 - 09.2018
Telecommunications Technician
Downer EDI Engineering
06.2008 - 09.2009
Telecommunications Technician
TelOne Pvt Ltd Bulawayo, Zimbabwe
01.2005 - 09.2007
Help Desk Technician
TeoOne Pvt Ltd Mutare, Zimbabwe
01.1997 - 12.2004
Telecommunications Technician
TelOne Pvt Ltd Gweru, Zimbabwe
07.1996 - 03.1997
Postgraduate Certificate in Responding To Trauma - Counselling
Bethlehem Tertiary Institute
Bachelor of Counselling - Counselling
Bethlehem Tertiary
Diploma in Information And Communications Technology - Information And Communication Technology
Manukau Institute of Technology
Diploma in Telecommunications & Electronic Engineering - Telecommunications
City & Guilds
Certificate in Telecommunications & Electronic Engineering - Telecommunications
City & Guilds
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