Felix russell
Auckland,New Zealand
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Amplifon
Takapuna, Auckland
06.2023 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
- Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email.
- Called prepared lists of leads and read short scripts to promote hearing care products and services.
Senior Sales Assistant
H&M
Auckland
06.2022 - Current
- Handled customer transactions and completed sales on point of sale systems
- Managed cash handling duties effectively, ensuring accurate balancing of tills. Maintained efficiency in cash transactions at all times.
- Demonstrated responsibility in maintaining the tidiness and visual appeal of the store through my role in garment care
- Handling customer complaints and doing best to resolve
- Performed opening and closing store responsibilities in absence of managers, ensuring smooth operations.
- Provided customer service and support to customers with inquiries or complaints.
Online assistant
PAK'nSave
Auckland
06.2019 - 12.2022
- Picking and packing online orders
- Serving customers at click and collect station
- Dealing with customer complaints and inquires over the phone
- Management of a small team in the click and collect zone
- Checking of the fridge and freezer temperatures making sure they are up to our health and safety guidelines.
Cleaner
Getapartybus
Wairau Valley
02.2016 - 04.2019
- Performed spot-cleaning on furniture stains and thoroughly vacuumed rooms
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces
- Cleaned, stocked and supplied designated areas and performed dusting, vacuuming, mopping duties
- Reviewed weekly inventory charts and recorded facility needs
- Managed set up, stock maintenance.
Education
NCEA Level 2 -
Long Bay College
11.2022
Intro To Accounting Certification -
Career Acadamy
Skills
- Sales Management
- Merchandising
- Pricing
- Customer Service
- Call Control
- Data Entry
- Xero software experience
- Payroll Preparation
- Account Reconciliation
- Invoice Processing
- Bookkeeping
- Payment Scheduling
- Expense Tracking
- Payment tracking
- Collections
- Excel
Personaldetails - Eligibletoworkinnewzealand
Yes
Timeline
Call Center Representative
Amplifon
06.2023 - Current
Senior Sales Assistant
H&M
06.2022 - Current
Online assistant
PAK'nSave
06.2019 - 12.2022
Cleaner
Getapartybus
02.2016 - 04.2019
NCEA Level 2 -
Long Bay College
Intro To Accounting Certification -
Career Acadamy
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