Fenil Jajdiya
Auckland,Auckland
Summary
Dynamic leader with a proven track record in management industry, enhancing customer satisfaction and team performance through expert conflict resolution and strategic planning. Skilled in customer relationship management and team leadership, I significantly improved operational efficiency and safety procedures. Achieved optimal financial performance by effectively managing budgets and fostering strong customer and supplier relationships.
Overview
2
2
years of professional experience
Work History
Manager
Diomond
01.2021 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Higher Secondary Education. -
Shree Vasishtha Vidhyalaya
Surat, Gujrat.Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Strategic planning
- Operations management
- Customer relationship management (CRM)
- Shift scheduling
- Sales techniques
- Conflict resolution
- Performance evaluations
- Budget control
- Expense tracking
- Brand management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 staff members.
Languages
English, hindi, gujrati
Full Professional
Timeline
Manager
Diomond
01.2021 - 02.2023
Higher Secondary Education. -
Shree Vasishtha Vidhyalaya
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