Fepuari Toa
Auckland,AUK
Summary
Knowledgeable Senior Operations Manager with over 5 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable multi - site operations and increase bottom-line profitability. Firm believer in people development ensuring reward and recognition is never compromised driving a preferred high performing culture.
Overview
9
9
years of professional experience
Work History
Senior Operations Manager
Team Global Express
Otahuhu, Auckland
03.2022 - Current
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Assigned tasks to staff members based on their skill sets and availability.
- Supervised, assisted and coached other operations managers.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Lead site transformations to ensure customer retention and profitability
- Maintained healthy relationships with existing customer profile operating with a partnership mindset.
- Full P&L Review identifying strategies to improve profitability
- Performance focused across all aspects of logistics with metrics in place to verify daily, weekly, monthly, quarterly and yearly
Operations Manager
Team Global Express
Otahuhu, Auckland
03.2021 - 07.2022
- Full P&L Reviews with detailed commentary around positive and negative EBITDA results
- Lead CI program with track record of quantified cost saving initiatives
- Monitoring any potential commercial impact as a result of day to day warehouse activities i.e labour vs volume, dock to stock, product damage control, productivity, safety and well being of team members, building compliance.
- Produced and presented Weekly, monthly and quarterly reviews to various customers
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and implemented operational procedures to ensure quality standards are met.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Presented performance and productivity reports to supervisors.
- Created corrective actions based on adverse KPI trends.
Operations Support Manager
Toll Global Express
Otahuhu, Auckland
03.2019 - 06.2021
- Collaborated with other departments in developing strategies for improving customer experience through better operations support services.
- Accountable and achieved site KPIs not limited to TRIFR, Task Productivity, DIFOT, PIFOT, Inventory Accuracy, Putaway, Dock to stock,
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified areas of potential risk or non-compliance and developed solutions to mitigate them.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Analyzed data to identify opportunities for process improvement and cost savings.
- Prepared staff work schedules and assigned team members to specific duties.
Team Manager
Toll Customized Solutions
Airport Oaks, Auckland
10.2017 - 03.2019
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Lead a team of 23 to achieve targets across various metrics
- Accountable and achieved site DIFOT across multiple customers
- Maintained high inventory accuracy through streamlined processes that were continuously reviewed
- Produced and presented monthly/quarterly customer KPI packs
- Maintained team SPA's and managed team members to KPI expectations
Customer Service Representative
Toll Customized solution
Airport Oaks, Auckland
10.2016 - 10.2017
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Prevented key account losses by researching discrepancies and correcting problems.
- Consulted with customers to resolve service and billing issues.
Inwards Goods Team Leader
Toll Customized Solutions
Airport Oaks, Auckland
10.2015 - 10.2016
- Lead a team of 5 to process incoming shipments via sea freight, LCL freight and Air Freight across multiple customers.
- Receipting of goods via wms system
- Achieving and maintaining a 24 - 48hr dock to stock SLA
- QC of incoming stock and segregating defaults physically and systematically
- Daily tool box with the team to review productivity and key measures
- Safety reviews with the team to identify areas of concern as well as positive safety call outs
Team Member
Toll Customized Solutions
Airport Oaks, Auckland
06.2015 - 10.2015
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Attended staff meetings to stay updated on company policies and procedures.
- Worked hard to learn required tasks quickly to maximize performance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
- Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
Education
Sir Edmund Hillary Collegiate
Auckland, NZSkills
- Strategic Planning
- Business Planning
- Operations Management
- Procedure Optimization
- KPI Tracking
- Employee Coaching
- Technology Integration
- Customer Service Management
- Performance Improvement
- Data Management
- Resource Allocation
- Cost Control
- Employee Development
- Customer Retention
Timeline
Senior Operations Manager
Team Global Express
03.2022 - Current
Operations Manager
Team Global Express
03.2021 - 07.2022
Operations Support Manager
Toll Global Express
03.2019 - 06.2021
Team Manager
Toll Customized Solutions
10.2017 - 03.2019
Customer Service Representative
Toll Customized solution
10.2016 - 10.2017
Inwards Goods Team Leader
Toll Customized Solutions
10.2015 - 10.2016
Team Member
Toll Customized Solutions
06.2015 - 10.2015
Sir Edmund Hillary Collegiate
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