Ferdinand Bosch
Hamilton,WKO
Summary
Dynamic General Manager with a proven track record at Seddon Park Funeral Home, enhancing client satisfaction through strategic operational improvements and effective team leadership. Skilled in financial management and relationship building, I successfully implemented cost-saving measures, boosting profitability while fostering a compassionate environment for clients and staff alike.
Customer-oriented General Manager with 35 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
36
36
years of professional experience
Work History
General Manager
Seddon Park Funeral Home (PFPNZ)
05.2007 - Current
- Led operational strategies to enhance service delivery and client satisfaction.
- Developed and implemented staff training programs to improve performance and efficiency.
- Oversaw financial management, ensuring budget adherence and resource optimization.
- Established partnerships with local organizations to expand community outreach initiatives.
- Streamlined processes for funeral services, reducing turnaround times and improving reliability.
- Coordinated logistics for memorial services, ensuring seamless execution of events.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Analyzed client feedback to inform service improvements and strategic planning initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Funeral Director
Geards Funeral Home
11.2006 - 05.2007
- Coordinated funeral services, ensuring adherence to client wishes and legal requirements.
- Managed arrangements for various service types, including traditional and memorial services.
- Provided compassionate support to grieving families during difficult times.
- Supervised team members in preparation and maintenance of funeral facilities.
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Picked up deceased at private homes, hospitals and morgues.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Collaborated with clergy members to plan meaningful and respectful memorial services.
- Assisted clients with pre-arranging funeral services.
- Arranged clergy, music and other service details for clients.
Education
High School Diploma -
Studywell Collage
Johannesburg South AfricaSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Inventory control
- Customer relationship management
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Motivation
- Client relations
- Customer retention
- Process improvements
- Deadline oriented
- Strategic planning
- Project management
- Consistently meet goals
- Facility management
- Workflow planning
- Purchasing
- Recruitment
- Expense control
- Business development
- Troubleshooting expertise
- Operations oversight
- Project planning
- Business administration
- Organizational development
- Quality management
- Marketing
- Sound judgment
- Advertising and marketing
- Risk management
Accomplishments
- Supervised team of 10 staff members.
Languages
English
Full Professional
Afrikaans
Native or Bilingual