Ferdinand Tabien
Total Lab Systems
Auckland,Flatbush
37
years of professional experience
Dynamic professional seeking to explore new and challenging product categories while driving personal and organizational growth. Committed to making significant contributions that enhance company performance and foster collaborative idea-sharing for mutual success. Proven expertise in technical diagnostics, system repairs, and maintenance, coupled with strong problem-solving skills that ensure equipment reliability and minimize operational disruptions. A deep understanding of industry standards and best practices guarantees the delivery of high-quality service aligned with the company's core values.
Work History
Service Engineer
- Commissioning and providing in-field service to range of specialized scientific and laboratory equipments supplied by Total Lab Systems.
- To achieve an acceptable repair and maintenance schedule for specified equipments and customers – providing minimal turn around times and rework/return rates.
- Forecasting of spare parts stock level.
- To travel as required within NZ to provide product equipment service support and training to customers. This includes troubleshooting and working in customer’s laboratories with their staff where necessary.
- Provide field service support to customers and sales staff on technical matters relating to the products including management of installation projects.
- Coordinate service support to customers as needed with 3rd party contractors.
- To establish a depository of reference technical and service documentations.
- Prepare, submit and implement a detailed annual sales service plan identifying service calls cycles and key customers. Provide weekly reports on service activities.
- Identify and submit a plan for new service revenue opportunities including General Maintenance Agreements and Calibration Services.
- Provide customers copy of detailed service report on the equipment and keep this in the technical database for future reference.
- Establish and maintain good relationships with customers and other stakeholders.
- Www.totallab.co.nz
- Equipments I Work on: Scientific and Laboratory Equipments
- Autoclaves/Sterilizers – brands : Astell, Rodwell, Icanclave
- Water Purification System – brand : Healforce
- Biosafety Cabinets – brand: Healforce
- Plasma Freezers – brand : Mabag by CLST Austria
- Centrifuge – brand: Kubota from Japan
- Incubators/Ovens – brand: Healforce, Carbolite
- Medical Fridge and Freezers – brand : Articko, So-Low
- And other small laboratory equipments – luminometer, Ph Meter vortex mixer, spectrophotometer -brand like 3M , TPS and Hannah, Jeiohtech etc.
- ICP-MS – Inductively Coupled Mass Spectrometry – Analytik Jena Brand
- AAS- Atomic Absorption Spectrometry – Analytik Jena Brand
- Kuhner Shakers, Velp Solvent Extractors
- Brookfield Viscometers
- Freeze Dryers – brand: Labconco, Moisture Balances- brand: AND Japan
- Greatest achievement so far: I was able to climb the ladder to reached and work on this niche of Scientific and Laboratory Equipments which is one of specialized field and I am proud of my set of different technical skills I learnt and developed from many technical trainings local and overseas I attended all these years.
- Previous machines I worked on:
- ATM Machines and Weighing Scales
- Special Data gathering equipments for media research
- Powertools and laser products for construction businesses
- Mobile phones/Desktop PC/Laptop/Printers
- Video Cameras both Analog and Digital
- Plasma/LCD/LED TV and other entertainment products
- UPS – Uninterruptible Power Supply
- Test Equipments I can use:
- Analog and Digital Multi-tester
- Dual Trace Oscilloscope
- High-Voltage Probe
- Radio Frequency / Audio / Pattern Generators
- Mode Selector / Alignment Jigs
- Kotelizer – for removing flat packed surfaced mount IC’s
- Frequency Counters and other Electronic Alignment tools
- PAT-Portable Appliance Tester –use for test-tagging electrical equipment
- Computerized BGA (Ball Grid Array) Soldering/Desoldering Machine
- Tachometer and Eccentricity Tools
- High-End RF Tuning and Alignment Machine
- Other Mechanical Jigs/Tools like bearing puller etc.
Service Manager
7 Years- Provide logistics and technical support to Field Technicians.
- Ensure that stock of equipments and accessories are sufficient, also forecasting and outsourcing locally or overseas.
- Manage technician’s jobs in order of priorities.
- Provide technical support to the technicians and train them when required, especially when there are new technical informations.
- Manage and maintains database-technical data.
- Submit reports, internal and external.
- Do analysis of equipments’s performance and continuously think of ways to improve
- Liase with other departments within the company.
- Prepare new technical news or bulletin to be distributed to the technicians.
- Participate in doing test as directed by local or overseas Technical Support Dept.
- Perform annual audits.
- Maintain cleanliness and orderliness of my laboratory.
- Www.acornsci.co.nz
- Reason for leaving: got bored with management tasks and miss the actual action of repairing equipments
Chief Technician
1 Year 9 Months- Diagnosis, repair, calibration and maintenance of ATM machines.
- Repair and maintenance of ATM machines and weighing scales in timely manner.
- Keep and submit documentations of repaired machines.
- Liase with clients and provide them technical support when needed.
- Report technical difficulties experienced in the field.
- Maintains the quality of work everytime.
- Reason for leaving: the culture and work environment was not the one for me
Senior Technician/Technical Support
4 Years 10 Months- Diagnosis and repair/calibration of Black & Decker/Dewalt products both electronic, electrical and mechanical faults. Field check and calibration of our Laser products.
- Evaluate and repair faulty products within the TAT-turn around time.
- Provide technical support/assistance to our Authorized Service Agents nationwide.
- Liase with our Sales Rep/distributors/dealers regarding warranty issues and other customer service matters.
- Provide technical assistance to our valued customers if they have queries about the products.
- Contribute and share any technical information gained to our Technical Training Department adding to database of technical information.
- Maintain the cleanliness and orderliness of the work place. Identifies potential hazards inside the workplace for the safety of everyone.
- Abide by the company’s rules and regulations.
- Help colleagues with their task when needed.
- Other multi-tasking job I do:
- Receive and create job orders for incoming repairs.
- Receive/dispatch spare parts.
- Create locations for new spare parts. Create both physical and virtual locations.
- Helps in inventory of units and spare parts.
- Invoice and release repaired jobs. Invoice sales as well.
- Function as “in-house IT guy” helping colleagues when they have issues with their computers or SAP transactions. Maintaining/Installing softwares updates for our UBA (Universal Battery Analyzer) Machine from time to time.
- Reason for leaving: Voluntary redundancy because of recession in 2008.
Electronic Technician
2 Years- Diagnosis and repair of audio/video products like home theaters, dvd/hd recorders, digital video cameras, Plasma, LCD and LED Televisions.
- Attending repair and maintains the turn around time, maintains the quality of repair.
- Provide technical help to other colleagues from other branches.
- Assist customers with their queries.
- Do field work if needed.
- Special assignments: Has been assigned to some of our branches in Dunedin, Christchurch and Hamilton to help out and supervise colleagues regarding repair. Had designed the PCB layout of the revision circuit needed for the repair of batch of LCD with manufacturing defect. Help and introduced the system to finish the repair in shortest possible time.
- Has been transferred to sister company Mobilefone Repair when they needed additional technician who is qualified to fix mobile phones.
- Reason for leaving: Looking for new challenges and opportunities.
Branch In-Charge and Technician
6 Years 8 Months- Diagnosis and repair of SONY audio/video products
- Evaluate common troubles of new models recently out for the market, then submit the findings to the Technical Training Dept. Maintaining TAT (turn-around-time ) of repair while reducing the frequency of back job or repeat set. Extending assistance for the technical queries of our valued customers
- Special assignment: Sometimes functions as TRAINOR of “On-The-Job-Trainees/Apprentices” for VCR category teaching the theory of both electrical and mechanical operation of different video systems.
- Part time job: Worked as part-time SALESMAN for MEGASTAR, a division of our company during my day-off.
- Promotion gained: Assigned as Branch Caretaker and Technician of Sony Service Center for Jubail Branch, Jubail City KSA – June 2001
- Duties and responsibilities:
- The ff. transactions are being executed using SAP R/3 VERSION 6
- Receiving of sets for repair
- Diagnosis and repair of sets, encoding ISIS codes
- Ordering and inventory of spare parts stock
- Estimation, billing and releasing of sets
- Doing home services if needed
- Maintain turn around time of repair
- Inventory of sets, logistics, workshop maintenance
- Promoting sales of new SONY products
- Reason for leaving: got a job offer in New Zealand in 2005
9 Years 1 Month
- Started as Trainee and after passing the qualifying exam became Level 1 technician then rose to Level 5.
- Level 1 – Handling repair of Audio Products
- Level 2 – Audio/Video, CTV, CD
- Level 3 - VCR Category : VHS and Betamax
- Level 4 – VHS/ Beta, Multi-Disc Players
- Level 5 – VCD, MDP, Video Cameras – Supervisor Level
- Solid Electronics Corp. Philippines
- Reason for leaving: Got the opportunity to work abroad in Saudi Arabia
Assistant Technician
1 Year- Preventive Maintenance of 7.5 KV Uninterruptible Power Supplies for Computer Networks.
- Reason for leaving: this was actually a part-time job for my instructor’s company so have to leave after I graduated as Electronic Service Technician.
Education
Electronic Service Technician
Graduated with Honors
B.S. - Computer Engineering
- Engineering Dept.
- Undergraduate
Skills
Analog and Digital Circuits Troubleshooting
Board to component level troubleshooting
Analytical/systematic approach in fault finding
Electro-mechanical skills using principles of System Control and Servo Systems
Read/interpret block or schematic diagrams
Dismantling/stripping mechanical sections of the machine/instrument
Advance Computer Literacy-Software and Hardware
Languages
Tagalog (Filipino Dialect)
English – proficient in speaking and writing
Can speak fair Arabic
Timeline
Service Manager
Acorn Scientific Limited
09.2015 - 09.2022Read More
Chief Technician
Nielsen New Zealand
04.2013 - 01.2015Read More
Senior Technician/Technical Support
Stanley Black & Decker NZ Ltd.
08.2007 - 06.2012Read More
Electronic Technician
Next Electronics Servicing Ltd
01.2005 - 01.2007Read More
Branch In-Charge and Technician
Sony Service Center
05.1998 - 01.2005Read More
SONY Service Center
12.1988 - 01.1998Read More
Assistant Technician
Aimtech Engineering
01.1986 - 01.1987Read More
Rizal Technological Colleges
B.S. from Computer Engineering
Read More
Service Engineer
Total Lab Systems
Read More
International Electronics and Technical Institute (IETI)
Electronic Service Technician
Read More
Special skills
- Drafting, Painting
- Creative Thinking
Other education
- Electrical Service Technician–as required by EWRB-Electrical Workers Regulation Board New Zealand.
- Programmable Logic Controller Course(PLC)- Manukau Institute of Technology NZ
- First Aid and CPR – training by St. John every 2 years as required by EWRB refresher course
- Personal Development and Motivation Courses-Attended both online and offline.
- Online Marketing Courses-Self Study-Online and Offline
Training and Seminars attended
- Previous Trainings in Scientific and Laboratory Equipments:
- Analytik Jena - ICP-MS and ContrAA - June 2023 Bangkok Thailand
- Kuhner Shakers - October 2023 Shanghai China
- Analytik Jena ICP-MS - March 2025 - Melbourne, Australia
- Other Online Trainings - Labconco Freeze Dryers, Velp Solvent Extractors
- Old Trainings:
- Electronics and Electrical Circuits troubleshooting techniques
- Soldering and de-soldering techniques. Handling IC components.
- System Controls and Servo Systems-Theory of operation, troubleshooting and repair.
- Video Systems-Theory of operation, troubleshooting and repair.
- Computer Trainings-Hardware and Software troubleshooting and repair, assembling desktop computers, training on laptops (VAIO, Dell, HP, Fujitsu) and other handheld digital devices.
- Mobile phones Training-Specializing Sony-Ericsson and Nokia.
- Printers Training-Specializing HP printers-deskjet, laserprinters, plotters.
- SAP-System Application Products database system-end –user training on using different SAP transactions and operations.
- Troubleshooting and repair of mechanical section of VCR, DVD, Cameras-both analog and digital and hybrid.
- Powertools Training-Specializes in Dewalt and Black & Decker product range. Dealing with troubleshooting electrical, electronics and mechanical faults. Replacing armature and field motors, troubleshooting and repair of gearboxes and other mechanical things. Laser products field check and calibrations.
- ATM, Weighing Scales and POS –installation, programming and repair.
- Personal Development and Motivation. Management and Leadership skills.
- Online and offline marketing.
Qualifications
- Registered Electrical Appliance Serviceperson
- Electrical Workers Registration no. EAS245992
- NZQA Certificate
- Diploma in Electronics Service Technician
- Experienced Technician / Service Oriented Businesses (34 years)
- Work Site Safety and First Aid & CPR knowledge
- Knowledge of Powertools and Handtools-applications and repair.
- Trained overseas – different product trainings held in UK, China, Japan, Austria and Thailand and other online Technical Trainings.
- SAP – System Application Protocol end user (in previous companies)
- Supporting documents link here: https://bit.ly/3CBRwHj