Fereti Leaana
Auckland
Summary
Adept at enhancing operational efficiency and team collaboration, I leveraged my expertise in load planning and problem-solving to significantly improve delivery timescales at Air New Zealand. My proactive approach to training and regulatory compliance, coupled with a strong foundation in ground support coordination, consistently ensured high levels of customer satisfaction and workplace safety.
Overview
28
28
years of professional experience
Work History
Load Foreman
Air New Zealand
Auckland Domestic Airport, New Zealand
03.2005 - Current
- Ensured adherence to international shipping regulations by keeping up-to-date with changes and applying them within daily operations.
- Assisted in training new hires on company policies, safety regulations, and best practices within the air cargo industry.
- Prioritized high-value or time-sensitive shipments for expedited processing, ensuring customer satisfaction with delivery timescales.
- Maintained accurate records of all shipments, ensuring compliance with regulatory requirements.
Freight Sorter
New Zealand Couriers
Auckland
01.2005 - 03.2005
- Achieved faster turnaround times for urgent orders by effectively coordinating with other departments involved in the shipping process.
- Exemplified commitment to quality control by consistently examining incoming shipments for damage or inconsistencies before processing them further into the system.
- Supported warehouse management by providing accurate inventory data through consistent record-keeping practices.
- Enhanced workplace safety by strictly adhering to company guidelines and conducting regular equipment inspections.
Night Shift Filler
The Warehouse Group
Auckland, New Zealand
11.2001 - 03.2005
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
Reservation Agent
Polynesian Airlines
Faleolo Airport, Samoa
01.2001 - 03.2001
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Air Cargo Specialist
Polynesian Airlines
Faleolo Airport
01.1997 - 01.2001
- Ensured adherence to international shipping regulations by keeping up-to-date with changes and applying them within daily operations.
- Assisted in training new hires on company policies, safety regulations, and best practices within the air cargo industry.
- Prioritized high-value or time-sensitive shipments for expedited processing, ensuring customer satisfaction with delivery timescales.
- Maintained accurate records of all shipments, ensuring compliance with regulatory requirements.
Education
Otahuhu College
Auckland 12.1995
Skills
- Ground support coordination
- Baggage handling
- Load planning
- Weather monitoring
- Airline operations
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Loading and unloading
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Decision-making
- Heavy lifting
- Health and safety compliance
- Forklift operation
- Hazardous materials handling
- Time management abilities
- Equipment operation
- Operational efficiency
- Ground equipment operation
- Airport safety protocols
Languages
Samoan
Native or Bilingual
English
Native or Bilingual
Timeline
Load Foreman
Air New Zealand
03.2005 - Current
Freight Sorter
New Zealand Couriers
01.2005 - 03.2005
Night Shift Filler
The Warehouse Group
11.2001 - 03.2005
Reservation Agent
Polynesian Airlines
01.2001 - 03.2001
Air Cargo Specialist
Polynesian Airlines
01.1997 - 01.2001
Otahuhu College