Summary
Overview
Work History
Education
Skills
References
Additional References
Timeline
Generic

Fern Michelle Stevenson

Alexandra,New Zealand

Summary

I am a hardworking, honest and outgoing individual who strives to achieve to the highest and the best of my ability. I pride myself on my work ethic and high level of customer service. I am a true people person and thrive in a team environment, however I can work independently. I am respectful, mature and responsible and can create an upbeat and positive work environment. I perform at my best in all areas of my job. I am effective at managing my time while performing multiple tasks and am always willing to learn new skills that can help improve my overall performance.

Overview

9
9
years of professional experience

Work History

Bartender, Waitress FOH Cafe, 2IC

Oliver's Cafe, Bar and Restaurant
Alexandra, New Zealand
05.2022 - Current
  • Transporting food orders from the kitchen to each pertinent table
  • Interacting with customers, both local (New Zealand) and other parts of the world
  • Handling and serving alcoholic and non- alcoholic beverages
  • First point of contact for customers
  • Help prepare and serve food to customers
  • Adhering to all Health and Safety requirements, including food hygiene regulations
  • Cash handling and till operations
  • Ensuring the staff were all working to an acceptable standard
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Resolved customer complaints in a professional manner.

FOH Member/ Waitress

Soul Origin
Perth, Australia
05.2021 - 04.2022
  • Company Overview: (Australia)
  • Maintained the cleanliness of the restaurant's front area, including wiping down tables, chairs, and counters as needed.
  • Helping with food prep as well as a fill in barista when required
  • Handling tills and cash during and at EOD
  • Second in charge responsibilities (2IC)
  • Training new employees and starters
  • First point of contact for customers
  • Setting tasks to employees
  • Ensure the place and people are working to an appropriate standard
  • Managing front of house (FOH) when no manager was on duty.
  • Taking on new staff members
  • Dealing with customers complaints/ advice & good
  • feedback
  • Provided accurate information on menu items including daily specials and promotional offers.

Waitress/Bartender

Monteiths
06.2020 - 03.2021
  • Making sure all tables, stations and areas were clean as well as general waitress tasks
  • Helping with food prep
  • Handling and serving alcoholic and non- alcoholic beverages
  • Interacting with customers as well as helping with queries they may have
  • Managing bar tills and cash
  • Training new employees and starters
  • First point of contact for customers
  • Professional manner with staff and customers

Kitchen hand/ Waitress

Kiwi Milk Bar
02.2020 - 06.2020
  • Organizing the kitchen and helping chef when needed
  • Making sure all tables, stations, and areas were clean as well as clearing dishes
  • Helping prep for lunch service
  • Preparing cabinet food
  • Organizing the kitchen and helping chef when needed
  • Cash handling
  • Interacting with customers, both local to NZ & other parts of the world
  • Time management skills required
  • Fast paced and hardworking
  • Great communication with customers

Checkout operator

New World Alexandra
Alexandra
01.2016 - 02.2020
  • Working on the till and packing bags for customers
  • Handling cash
  • Being responsible for cleaning and organizing my work station
  • Helping customers find specific items and help them with any queries they had
  • Restocking tills, bags and occasionally shelves
  • Interacting with customers from all over the world

Education

Level 2 of NCEA -

Dunstan High School
12.2017

Barista Certificate -

12.2017

Skills

  • Cash handling
  • Team leadership
  • Clear and effective communication
  • Time management
  • Strong work ethic
  • Barista qualifications
  • Employee training
  • Attention to detail
  • Organizational growth
  • Dealing with complaints
  • Teamwork and interpersonal skills
  • Great customer service experience
  • Problem solving skills

References

  • Nikita Chapman, Oliver's, nikitachapman@gmail.com, 0274488552
  • Ajay Patel, Soul Origin, Australia, rockinghamcentre@soulorigin.com.au

Additional References

More references on request.

Timeline

Bartender, Waitress FOH Cafe, 2IC

Oliver's Cafe, Bar and Restaurant
05.2022 - Current

FOH Member/ Waitress

Soul Origin
05.2021 - 04.2022

Waitress/Bartender

Monteiths
06.2020 - 03.2021

Kitchen hand/ Waitress

Kiwi Milk Bar
02.2020 - 06.2020

Checkout operator

New World Alexandra
01.2016 - 02.2020

Level 2 of NCEA -

Dunstan High School

Barista Certificate -

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Fern Michelle Stevenson