FERN TUITEMWONG
Auckland,Auckland CBD
Auckland
Summary
Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets.
Knowledgeable about regulatory requirements and protection protocols. Familiar with coordinating transactions while monitoring activities for signs of fraud and maintaining regulatory standards. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals. Detail-oriented team player with strong organisational skills.
Overview
8
8
years of professional experience
Work History
Assistant Manager
ASB Bank
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Personal Banker
ASB Bank
05.2022 - 12.2022
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Created strategic financial solutions to suit individualized client needs.
- Used product knowledge and abilities to execute consumer loans and other services.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
Customer Service Officer
ASB bank
03.2021 - 05.2022
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Reconciled cash and checks against computer records
- Responded and assisted customers with account inquiries and updates
- Explained bank services, financial products and applicable fees to customers
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs
- Assistedcustomerswithbankoperations,openingaccounts,accessingsafedeposit boxes and ATM operations
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Welcomed customers and offered pleasant service during entire transaction
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
- Maintained confidentiality of bank records and client information.
Front of house representative
Orbit restaurant Skycity
11.2019 - 03.2021
- Memorized menu and offered discerning recommendations,remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards
- Monitored restaurant activity to determine seating and dining flow
- Reported any incidences or concerns to the manager
- Worked to ensure a positive and hassle-free customer experience
- Accurately recorded orders and notified chefs of any dietary restrictions.
Reataurant Manager
Sawadee Thai cuisine
05.2015 - 06.2019
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Scheduled and directed staff in daily work assignments to maximize productivity
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
Bachelor of Commerce - Accounting & Finance
University of Auckland
Auckland, AUK11.2019
High School -
Mount Albert Grammar School
Auckland, AUK12.2016
Skills
- Critical thinking and problem Solving
- Decision Making
- Computer Skills
- Communication
- Time Management
- Ability to Multitask
- Ability to Work Under Pressure
- Ability to Work in a Team
- Adaptability
- Communication Skills
- Customer Service
- Handling Money
- ASB software proficiency
- Debit and credit management
- Sense of banking ethics
Languages
Thai
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
ASB Bank
12.2022 - Current
Personal Banker
ASB Bank
05.2022 - 12.2022
Customer Service Officer
ASB bank
03.2021 - 05.2022
Front of house representative
Orbit restaurant Skycity
11.2019 - 03.2021
Reataurant Manager
Sawadee Thai cuisine
05.2015 - 06.2019
Bachelor of Commerce - Accounting & Finance
University of Auckland
High School -
Mount Albert Grammar School
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