Fetu Conquer
Weymouth,AUK
Summary
I’m an experienced administrator and customer service. I bring a wealth of knowledge from a diverse work and life background. One of my greatest assets to an organization is a strong personality and a good work ethic. I love been the focal point in all area's of operation. I pride myself with good work ethic and professionalism. I have a flexible attitude and a willingness to learn, I adapt well and a fast learner. I have variety of skills that will best benefit any organization, my past experiences are in beauty/make-up artist with a qualification to match, I also have experience in healthcare, completing practicum hours at an age care facility. Although I have these many skills, I have focused on an opportunity in a customer service role, however I am open to other positions that will build my skill levels.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service
OCS
10.2012 - 05.2015
- Trained new hires on customer service policies and procedures.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Bartender
QF Tavern
03.2015 - 12.2016
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Makeup Artist
Makeup Direct
02.2016 - 12.2017
- Sanitized makeup tools to avoid spread of infection.
- Applied makeup in accordance with clothing style.
- Styled hair, makeup for customers for special events and occasions.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
Pick Packer, Customer Service
True North Stock Link LTD
02.2018 - 05.2019
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
Receptionist
Tanoa Tusitala Hotel
03.2010 - 11.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service
Frankie’s Wholesale Company
01.2007 - 12.2010
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Health and Well-being Level-3 - In-completed Level 4 Due To Covid19 Restriction
NZMA
Manukau, NZ01.2021
Make-up Artistry Level-4 - Fashion Makeup- Level-3
Cut-Above Academy
CBD02-2016
Graduate Certificate - Accounting, Art ,English, Math, Samoan, Science
Leulumoega Fou Gollege
Samoa11-2008
Skills
- Basic Computer Skills
- Physical Fitness
- Attention to Detail
- Multitasking
- Organization
- Communication
- Problem Solving
- Empathy
- Positive Attitude
- Client relationship building
- Team player attitude
- Verbal and written communication
Certification
- Driver's License (Restricted Licence)
Languages
English
Full Professional
Samoan
Native or Bilingual
Timeline
Pick Packer, Customer Service
True North Stock Link LTD
02.2018 - 05.2019
Makeup Artist
Makeup Direct
02.2016 - 12.2017
Bartender
QF Tavern
03.2015 - 12.2016
Customer Service
OCS
10.2012 - 05.2015
Receptionist
Tanoa Tusitala Hotel
03.2010 - 11.2011
Customer Service
Frankie’s Wholesale Company
01.2007 - 12.2010
Health and Well-being Level-3 - In-completed Level 4 Due To Covid19 Restriction
NZMA
Make-up Artistry Level-4 - Fashion Makeup- Level-3
Cut-Above Academy
Graduate Certificate - Accounting, Art ,English, Math, Samoan, Science
Leulumoega Fou Gollege
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