Feturi Carrina Brown
Administrator
Ashburton/ Tinwald,Christchurch
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
Hotel Ashburton
05.2022 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Received digital mails and physical delivered mails and packages through couriers.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Scheduled initial and return appointments for hotel clients, adhering to internal policies while accommodating individual customer needs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Trained team members on new hotel services and products to support promotional efforts.
Receptionist Assistant
Radius Healthcare
12.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized, maintained and updated information in computer databases.
Checkout Operator,
Countdown Supermarket
03.2021 - 11.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Inspector
Talley's Group
04.2019 - 11.2019
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Upheld codes and regulations governing materials, processes, and procedures.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
Education
Degree of Bible Studies - Bible Studies
Xplorenations Bible University
Christchurch12.2023
Certificate III - Business Studies
Wesley College
Samoa 12.2013
Skills
- Guest Relations
- Office Equipment Maintenance
- Fee Collection
- Document Scanning and Digitization
- Appointment Scheduling
- Supply Management
- Policy Enforcement
- Facilities Management
- Visitor Access Management
- Mail Routing
- Project Coordination
- Document Retrieval
- Confidential Information Management
- Supply Oversight
- Payment Collection
- Appointment Setting
- Multi-Line Phone Operation
- Reception Management
- Meeting Support
- Client Relations
Languages
Samoan
Full Professional
engl
Full Professional
Hobbies
Reading
Music
Family Time
Timeline
Receptionist Administrator
Hotel Ashburton
05.2022 - Current
Receptionist Assistant
Radius Healthcare
12.2021 - 06.2022
Checkout Operator,
Countdown Supermarket
03.2021 - 11.2021
Inspector
Talley's Group
04.2019 - 11.2019
Degree of Bible Studies - Bible Studies
Xplorenations Bible University
Certificate III - Business Studies
Wesley College
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