FHEBE GRACE BARBAC
NewLynn,Auckland
Summary
To obtain a position where I can maximize my knowledge and skills hence engaging in new challenges and learning new experiences. My aim is to also be competent enough to perform my best within the required role.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Teleperformance (T-Mobile Account)
09.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sales Associate
Exceed Mobile
08.2014 - 01.2017
- Answered questions about company offerings with knowledgeable responses about products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed in-store product demonstrations at assigned events.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Promoter
Virginia Food Inc.
12.2012 - 01.2014
- Identified interest in customers by explaining products and services and initiating conversations.
- Recommended specific product options to meet customer needs.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
- Maintained inventory by organizing and cleaning stockroom.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Provided coupons, product samples and informational brochures to customers.
- Created and perfected various pitch promotions to attract customers toward products.
JOLLIBEE FOOD INC.
Service Crew
06.2009 - 01.2012
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Bachelor of Secondary Education - Major in English
Gingoog City Colleges
Gingoog City06.2023
High School Diploma -
Misamis Oriental General Comprehensive High School
Cagayan De Oro City04.2007
Primary -
City Central School
Cagayan De Oro City2003
Skills
- Microsoft Word
- Managing Multiple Tasks
- Microsoft PowerPoint
- Sales Expertise
- Call Center Operations
- Order Processing
- Customer Service
- Critical Thinking
- Active Listening
- Problem-Solving Ability
Languages
Filipino and English
Full Professional
Timeline
Customer Service Representative
Teleperformance (T-Mobile Account)
09.2021 - 07.2022
Sales Associate
Exceed Mobile
08.2014 - 01.2017
Sales Promoter
Virginia Food Inc.
12.2012 - 01.2014
JOLLIBEE FOOD INC.
Service Crew
06.2009 - 01.2012
Bachelor of Secondary Education - Major in English
Gingoog City Colleges
High School Diploma -
Misamis Oriental General Comprehensive High School
Primary -
City Central School
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