Fiapo (Fia) Laumea
Grafton,AUK
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. I'm organized and a dependable candidate successful at managing multiple priorities with a positive attitude. I'm willing to take on added responsibilities to meet team goals. Also seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Administrator WMS/ Import Support
Coda Group
04.2016 - Current
- To provide administrative and functional support, ensuring that all internal and external communication is undertaken
in a professional manner, and maintaining and completing day-to-day operational tasks - Ensure a culture of service quality both internally and with third parties that result in optimal customer
satisfaction. - Ensures compliance with policies and procedures , work processes and reporting requirements .
- Oversees receiving, booking number processing, picking and dispatch as per customer expectation and
ensure the tasks are done in a timely manner. - Manage 50 emails, incoming calls per day from customers
- Co-ordinate with customer in regard to the cargo readiness and ensuring all requirements are met before arrival onsite
- Ensure following procedure when releasing freight to carriers.
- Collected, arranged, and input information into database system.
Sales and Service Representative
Sitel (IAG)
05.2013 - 05.2014
- Taking inbound calls from new and existing customers regarding insurance products and services
- Asking questions to identify customer needs and sales opportunities
- Providing estimates on insurance policies
- Upselling and add-on selling our client’s products and services
- Providing exceptional customer service
- Updating insurance policies
- Managing relationships with customers and building brand reputation for our client.
Customer Service Representative
Telnet (Census)
02.2013 - 10.2013
- Providing good customer service while receiving inbound calls from customers.
Mobile Consumer Customer Service Representative
Vodafone NZ
07.2011 - 12.2012
- Providing good customer service while handling external and internal calls as and when provided
- Troubleshoot customer queries to clear roadblocks and escalate where necessary
- Communicate professionally ensuring calls, notes or instructions are completed for every transaction or as required.
Customer Service
Smart Group
10.2010 - 06.2011
- Inbound Calls
- Booking appointments for Customers
- Customer Service.
Telemarketer
Modern roofs & restoration
07.2010 - 10.2010
- Appointment Setting
- Building Customer Rapport
- Outbound Calling
- Up selling and Cross selling Products.
Housekeeping Room Attendant
Langham Hotel
02.2009 - 03.2010
- Responsible for making sure guest rooms are clean and organized
- Providing friendly service to all new and current guests
- Responsible for making sure all accessories are in place.
Personal Insurance Consultant
State Insurance a division of IAG NZ
06.2008 - 01.2009
- Responsible for providing excellent quality service to new and existing customers
- Resolving customer enquiries to their complete satisfaction
- Identifying opportunity to initiate needs based, value adding conversations and offering solutions that meet customer needs
- Achieving revenue growth and retention targets whilst maintaining compliance with company processes and policies.
Housekeeping Room Attendant
Sky City Grand Hotel
01.2008 - 04.2008
- Responsible for making sure the rooms assigned are clean before the new guests arrive
- Providing guests with excellent customer service.
Outbound Telephone Operator
TNS
05.2006 - 08.2006
- Responsible for providing good customer service to customer’s over the phone
- Responsible for achieving my daily and weekly sales targets.
Bakery General Hand
Pak N Save
02.2005 - 02.2006
- Responsible for packing and making sure the shelves are full at all times
- Doing the monthly stock-take for the department
- Ordering items or ingredients the department may need for the week
- Signing off receipts or dockets when we receive orders
- Preparing orders for customers (birthday cakes etc.)
- Provide training to fellow team members where needed.
Education
High School Diploma -
Marcellin College
Royal Oak, NZ12.2006
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- MS Office
- Documentation And Reporting
- Office Administration
- Quick Learner
- Organised/Good Time Management
- Team Player
- Flexible and Adaptable
Hobbies and Interests
- Maintaining a fit and healthy lifestyle
- Meeting new people
- Music and Dancing
- Travelling
- Reading
- Spending time with family and friends
References
- Angela Botha
Manager (Previous) CODA Group Ltd
021
- Adelaide Tama
Team Leader CODA Group Ltd
- Ana Johansson
Friend
Timeline
Administrator WMS/ Import Support
Coda Group
04.2016 - Current
Sales and Service Representative
Sitel (IAG)
05.2013 - 05.2014
Customer Service Representative
Telnet (Census)
02.2013 - 10.2013
Mobile Consumer Customer Service Representative
Vodafone NZ
07.2011 - 12.2012
Customer Service
Smart Group
10.2010 - 06.2011
Telemarketer
Modern roofs & restoration
07.2010 - 10.2010
Housekeeping Room Attendant
Langham Hotel
02.2009 - 03.2010
Personal Insurance Consultant
State Insurance a division of IAG NZ
06.2008 - 01.2009
Housekeeping Room Attendant
Sky City Grand Hotel
01.2008 - 04.2008
Outbound Telephone Operator
TNS
05.2006 - 08.2006
Bakery General Hand
Pak N Save
02.2005 - 02.2006
High School Diploma -
Marcellin College
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