Ella Carter
Auckland,New Zealand
Summary
I have recently graduated from the University of Melbourne with a Bachelor of Arts, majoring in Media and Communications, and minoring in Screen and Cultural studies. I am passionate about communicating and connecting with people through media and culture. I have recently started working in casual employment as a Promotions Assistant at MediaWorks. Over the summer, I worked as a supervisor at Cookie Time in Queenstown, gaining experience with customer service.
Overview
1
1
year of professional experience
Work History
Promotions Assistant
Mediaworks
10.2022 - Current
- Monitored customer preferences to determine focus of sales efforts.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Engaged audiences with upbeat, fresh videos and posts, capitalizing on current trends to create highly shared content.
- Represented clients at events with upbeat, outgoing and friendly persona.
- Compiled photos and videos of events to share on social media and use in future presentations.
Supervisor and Customer Services
Cookie Time
10.2022 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Gathered, organized and input information into digital database.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Arts - Media & Communications, Screen & Cultural Studies
University of Melbourne
Melbourne, Australia2022
NCEA Level 3 -
Diocesan School
Auckland2019
ATCL With Distinction in Speech And Drama -
Trinity College
London2018
Duke of Edinburgh Bronze Award
New Zealand2017
Skills
- Excellent Interpersonal Communications
- Quick learner
- Team Member
- Critical Thinking
- Active Listening
- In-depth research and excellent interviewing skills
- Customer Engagement
Timeline
Promotions Assistant
Mediaworks
10.2022 - Current
Supervisor and Customer Services
Cookie Time
10.2022 - 03.2023
Bachelor of Arts - Media & Communications, Screen & Cultural Studies
University of Melbourne
NCEA Level 3 -
Diocesan School
ATCL With Distinction in Speech And Drama -
Trinity College
Duke of Edinburgh Bronze Award
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