Fifi Widjaja
Mt Roskill,New Zealand
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
39
39
years of professional experience
Work History
Itinerant Music Teacher
NZ Modern School of Music
04.2013 - Current
- Ranked as one the most industrious and capable teachers of piano, keyboard, vocal and music theory with over 50 students to teach each week and some on the waiting list
- Facilitated pupils in achieving great results in Music Competitions year after year
- Tutored students in achieving 100% pass in practical and theory exams
- Organised concerts and recitals for families and community groups
- Managed email correspondence with parents, Music School and Primary School in a professional and timely manner
- Prepared lessons invoice using online app and monitored payments
- Worked with Primary School Leadership team for Newsletter and social media publication for students’ achievements and occasional in-school performances and prize-giving
Central Support and Customer Experience Representative
Diners Club International
Auckland
04.2006 - 03.2013
- Processed new card applications and checked to ensure all necessary criteria are met
- Processed personal loan applications, assessed applicants' financial position and provided recommendation for approval
- Processed cardmembers' loyalty points redemption and ensure cardmembers receive the products in a timely manner
- Processed merchants' applications and checked all terminals were linked, bank account details are accurate and payment is scheduled correctly
- Processed merchant’s change of ownership application to make sure transitions are smooth
- Processed cardmembers payments and merchant manual sales vouchers where my superior data entry skill is valued
- Provided general customer service to cardmembers and Merchants
- Appointed as Second-in-charge in 2012 to assist in managing work flow of department’s staff
Food and Beverage Attendant
President Hotel
Auckland
11.2003 - 03.2006
- Second Person-in-Charge at Hotel’s inhouse cafe
- Assisted in overall supervision of Cafe operation to make sure foods are top up, tables and area are cleaned in a timely manner
- Assisted in monitoring and ordering food supplies and managed to find alternative suppliers to cut cost
- Provided customer service
- Assisted in food preparation
Administration Assistant
Hirstlens NZ Ltd
Auckland
11.2001 - 05.2002
- Managed accounts receivables and accounts payables using MYOB
- Organised Payroll, prepared and submitted Staff PAYE
- Prepared Company GST and FBT
- Processed accounts reconciliations
- Generated Invoices and Accounts Statements
- Provided marketing supports to Sales Department
- Prepared desktop publishing for advertising and marketing
- Provided Secretarial support to Managing Director
- Assisted in taking inbound calls and attending customers queries
Personal Assistant to CEO
PT Indofood Sukses Makmur
Jakarta, Indonesia
01.1991 - 06.2000
- Company Overview: Largest food manufacturing company in South East Asia, producer of 'Indomie Mi Goreng' instant noodle
- Organised CEO's Diary
- Organised Travel
- Screened incoming calls
- Managed, summarised, processed incoming mails and emails
- Took dictation from CEO and transcribed into Words
- Organised meetings and prepared handouts
- Assisted in organising events and office functions
- Liaised with Senior Management and Board of Directors
- Provided timely presentation materials using Word, Excel and PowerPoint
- Managed efficient filing system
- Managed Department's Petty Cash System
- Looked after CEO's personal matters
- Largest food manufacturing company in South East Asia, producer of 'Indomie Mi Goreng' instant noodle
Senior Secretary to General Manager
Dharmala Group
Jakarta, Indonesia
08.1985 - 01.1988
- Provided admin support to General Manager
- Created an organised filing system for the department
- Provided admin support to other team members
- Managed billing and time sheet of team member
- Ordered office supplies and consumables
Education
Diploma in Business Studies -
Waikato Institute of Technology (Wintec)
Hamilton11.1989
BA - Management and Secretarial Studies
Tarakanita Institute of Communication and Secretarial Studies
Jakarta, Indonesia06.1985
Skills
- Proficient in Word and Excel
- Exceptional Accuracy
- Exceptional Customer Support
- Effective Verbal and Written Communication
- Strong Work Ethic
- Learning enhancement
- Lesson Planning
- Proficient in Piano Playing
References
Available upon request
Timeline
Itinerant Music Teacher
NZ Modern School of Music
04.2013 - Current
Central Support and Customer Experience Representative
Diners Club International
04.2006 - 03.2013
Food and Beverage Attendant
President Hotel
11.2003 - 03.2006
Administration Assistant
Hirstlens NZ Ltd
11.2001 - 05.2002
Personal Assistant to CEO
PT Indofood Sukses Makmur
01.1991 - 06.2000
Senior Secretary to General Manager
Dharmala Group
08.1985 - 01.1988
Diploma in Business Studies -
Waikato Institute of Technology (Wintec)
BA - Management and Secretarial Studies
Tarakanita Institute of Communication and Secretarial Studies
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