MELESEKE ASOLUA
Camberley,Hastings
Summary
Dynamic and results-driven professional with extensive experience at Pak n Save, excelling in customer rapport and organizational skills. Proven ability to enhance patient care initiatives and ensure safety monitoring. Adept at problem-solving and effective communication, committed to delivering exceptional service and support in fast-paced environments. Highly skilled in customer care research analysis with rich background in executive roles. Renowned for comprehensive understanding of client service operations, product management, and strategic planning. Demonstrated strengths include problem-solving capabilities, leadership skills, and data-driven decision making. Contributions to previous employment included streamlining processes, enhancing customer satisfaction rates, and fostering team efficiency. Resourceful Digital Customer Care Agent known for high productivity and efficient task completion. Possess specialized skills in customer relationship management software, digital communication platforms, and data analysis tools. Excel in active listening, empathy, and problem-solving to provide exceptional customer support. Adapt quickly to new technologies and workflows to continuously improve service quality. Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care
Pak n Save
01.1999 - 01.2008
- Processing orders and transactions
- Delivering information
- Deals with company money
- Collecting and analyzing everyday data.
Health Care Assistant
Hillcrest Health Resident Care
Havelock, Hastings
- Deals with Dementia patience
- Ensuring that supplies and medical equipment are replenished
- Improving the mobility of patients.
- Taking the temperature, blood pressure, and blood glucose levels of patients, and recording the results.
- Make patients feel comfortable, wash and dress patients, help people to move around
- MC
- Serve meals and help to feed people
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Utilized strong organizational skills while managing multiple tasks simultaneously.
- Administered medications orally or topically as prescribed by physician.
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
Education
Level 4 in Health care Assistant Wellbeing
EIT
Napier City, NZ12-2024
Introduction to Business Study -
EIT Tradale
12-2024
Certificate in Health and Wellbeing Support Work Level 3 - Health Care Management
EIT Taradale
12-2024
Skills
- Deals with patience medication
- Restocking Supplies
- Audio-Visual Demonstrations
- Organizational and Planning Skills
- Creating a Safe Learning Environment
- Safety Monitoring and Management
- Behavioral Modeling
- Computer Configurations
- Telephone Etiquette
- Personnel Recordkeeping Review
- Systems Efficiency Evaluation
- Journal Entry Preparation
- Resource Monitoring
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Excellent Communication
- Written Communication
- Planning and Coordination
- Interpersonal Communication
- Organization and Time Management
- First Aid/CPR
- Problem-Solving
- Taking patients to their appointment
- Health care support
- Time management
- Team collaboration
- Patient care initiatives
- Caregiver and family support
- Creating patient care plans
- Patient care implementation
- Emergency medical care
- Wellness patient care
- Customer follow-up
- Healthcare Delivery
- Customer rapport
Hobbies and Interests
- Reading
- Writing poems and song lyrics
- Sports - Volleyball
- Joining community Activity
Affiliations
- Sunday School teacher
- Support our Mothers' Group
Certification
- Level 3 in health care assistant wellbeing and support work
- Level 4 health care assistant, wellbeing, and support work
References
Logomai Vani
Nurse manager, 02102316388
02102316388
Pastor Siaumau Taulapapa
Church Minister
0273793341
Timeline
Customer Care
Pak n Save
01.1999 - 01.2008
Health Care Assistant
Hillcrest Health Resident Care
Level 4 in Health care Assistant Wellbeing
EIT
Introduction to Business Study -
EIT Tradale
Certificate in Health and Wellbeing Support Work Level 3 - Health Care Management
EIT Taradale
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