Fili Gagau
Auckland,Flatbush
Summary
Accommodating candidate possessing patience, physical stamina and knowledge of patient care techniques and protocols. Confident and poised in interactions with individuals of all levels. Adaptive and calm individual supports physicians and nurses to facilitate quality patient care.
Overview
9
9
years of professional experience
Work History
Nursery Teacher
Latter Day Saints
03.2014 - Current
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Gathered materials and resources to prepare for lessons and activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Customer Service Representative
Auckland Council
01.2020 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Healthcare Assistant
Pacific Home Care
03.2017 - 05.2018
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Communicated effectively with patients and families to provide information about care and treatment.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Delivered high standard of holistic care to patients to promote equality and dignity.
Education
Customer Service
Solomon Group
Auckland12.2019
High School Diploma -
Tangaroa College
Auckland, NZ11.2007
Skills
- Auto Dialers
- Microsoft PowerPoint
- Filing
- Quality Assurance Controls
- Output Monitoring and Reporting
- Emotional and Social Support
- Confidence under pressure in an unfamiliar and changing environments
- Competent with computers
Hobbies
- Volleyball
- Basketball
- Cooking
- Dancing
- Grafting
- Designing ideas for grafts
Timeline
Customer Service Representative
Auckland Council
01.2020 - 06.2021
Healthcare Assistant
Pacific Home Care
03.2017 - 05.2018
Nursery Teacher
Latter Day Saints
03.2014 - Current
Customer Service
Solomon Group
High School Diploma -
Tangaroa College
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