Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Languages
Websites
References
Timeline
Generic

FILIPE ALVES

Auckland

Summary

Dynamic Account Manager with a proven track record at Habasit NZ Ltd., achieving a 5% sales increase through strategic contract negotiations and exceptional customer engagement. Skilled in data analysis and relationship management, I leverage analytical thinking and adaptability to identify growth opportunities and deliver tailored solutions to the customer. Results-driven Sales professional with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Account Manager (North Island)

Habasit NZ Ltd.
Penrose
11.2023 - Current
  • Negotiated contracts with relevant accounts in the logistics and material handling sector, closed deals, focusing on long-term benefits for both the company and the client.
  • Used excellent verbal skills to engage customers and present solutions from the portfolio that meet project requirements.
  • Maximized sales by 5% last year, keeping customers regularly visited, and technically assisted.
  • Covered the NZ North Island area (excluding Hastings, Manawatu-Wanganui, and Wellington), looking after end users, distributors/resellers, and OEMs.
  • Identified customer needs by asking questions and advising on the best solutions, based on the intensive training sessions and research provided by the company to educate the Sales Team on our portfolio of solutions.
  • Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
  • Analyzed client data, especially using Power BI, SAP, MS Excel, and Sugar CRM (implementation stage), and identified opportunities for growth.
  • Prepared and presented detailed reports yearly to the General Manager and upper level of management (Regional Manager), executive leadership, including challenges, action plans, and growth opportunities to meet targets.
  • Resolved client issues and complaints in a timely and effective manner, being involved directly in the quotation processing (assisting the Customer Care Team) with technical information, and ensuring client satisfaction.
  • Generated leads through cold calling activities, establishing a personal target of 15 new leads, becoming active accounts.

National Business Development Manager

C&T (Conveyor & Transmission) - MOTION NZ
Auckland
04.2022 - 11.2023
  • Responsible for looking after important key accounts, especially in the FMCG/Logistic Industry around New Zealand and a significant number of OEM`s.
  • Focused on providing the right solution to existing customers as a Consulting Selling-person, specifying a proper product that will suit the application correctly.
  • Kept improving deep and technical knowledge in conveyor belts, plastic modular belts, timing and transmission belts, plastic chain-modular belts, Teflon, and filter polyester belts, etc.
  • Oriented the customer with the best joint technique for each application, and prepared quotations using the ERP system for servicing, conveyor belt repair, or replacement.
  • Understood and researched the conveyor belt market in New Zealand, understand the big scenario of competitors (capabilities, limitations, and opportunities), and have a good network with customers, end users, or OEMs.
  • Comprehensive understanding of the portfolio of brands like Uni-Ammeraal Beltech, Forbo, Intralox, Habasit, Mafdel, Nitta, ReoClean, Chiorino, etc.
  • Kept strong interaction and collaboration with different Sales Reps, especially from SAECOWilson (division of Motion Group), prospecting more opportunities to attend holistically the customer needs.
  • Prioritized to be in front of the customer and attend to their needs and expectations, finding more business opportunities and growing sales.
  • Researched and planned in advance to have quality meetings with the customers, spending 15-20% of the time preparing for visits and customer meetings to ensure that the relationship and reliability are strong, and that the account is well managed.
  • Had strong rapport and interaction with suppliers for modular belts, motors and gearboxes, Teflon belts, and everything related to bulk material handling.
  • Improved consistently the technical knowledge about the portfolio and our capabilities to ensure we provide the correct product and service.

TECHNICAL SALES ENGINEER

GlenSide Engineering Ltd.
Auckland
08.2021 - 04.2022
  • At GlenSide Engineering I had the opportunity to be a Sales Engineer responsible for visiting clients, currents and potential.
  • I was prospecting new leads, keeping the customer base, prospecting more business, and identifying unseen opportunities.
  • GlenSide was really focused on material handling systems, especially Conveyor Systems for the Food Industry.
  • Working with the Manager to elaborate the Marketing strategy for new customers.
  • Visiting clients and making cold calls to offer solutions regarding the materials handling systems.
  • Responsible for the official LinkedIn profile, with new insights, sharing experience and strengthening networking.
  • Elaborating quotations and presenting to the customer with regular follow-up and CRM inputs.
  • Supporting the Project Management with the cost management, purchasing and post-sales.

CONVEYOR MECHANICAL ENGINEER

Viking Conveyors
Auckland
08.2017 - 07.2021
  • Performing corrective/preventive maintenance for conveyor belts, inspection and scoping jobs.
  • Provide technical solutions for customer requests related to the maintenance and installation of conveyor belts.
  • Planning resources/materials used to manufacturing conveyor belts according to customer projects/requirements.
  • Equipment commissioning according to project and customer requirements.
  • Managing inventories and process resources.
  • Optimisation of manufacturing processes for conveyor belts.

ESTIMATOR

Benetech Global
Vitória
02.2013 - 10.2015
  • Elaborating technical and commercial proposals for conveyor belt systems, assist with design, maintenance and engineering processes.
  • Being an interface between the technical sales team and engineering department, planning and reporting new business opportunities.
  • Implementation of processes at the commercial department.
  • Redesign the workflow to improve efficiency: ProposalLog (Excel), Follow-up, New potential opportunities.

SUPPLY CHAIN ANALYST

Solumec Engineering
Aracruz
02.2011 - 02.2013
  • Worked purchasing with SAP and planning manufacturing inputs, monitoring and managing inventory.
  • Implementation of the software SAP ERP for the Supply Chain Management department.
  • Working closely with the Logistic Manager (Director) to design workflow, forms and documentation.

Education

Bachelor's Degree - Mechanical Engineering

University of Aracruz (FAACZ)
Brazil
07.2014

Technical Certificate - Logistics

University Casa do Estudante (FACE)
Brazil
03.2008

Skills

  • Time management
  • Cold calling skills
  • Adaptability and flexibility
  • Analytical thinking
  • Microsoft Office
  • Microsoft Excel
  • Technical sales
  • Customer relationship management (SugarCRM)
  • Data analysis
  • Market research
  • Product knowledge
  • Problem solving
  • Networking skills

Extracurricular Activities

Volunteer Teacher - Global Citizen at Hogar de Cristo - Learn and Live Project, Arequipa, Peru, 06/01/15, 07/31/15, Volunteer work of 4 weeks carried out in the city of Arequipa, Peru through AIESEC.

Languages

  • English
  • Portuguese
  • Spanish

References

  • Phil Dunn (Director) GlenSide Engineering | M: 021 838 086 | E: phil@glensideengineering.co.nz
  • Doug Iric (Group Business Strategy Manager) | P: 0406 308 803 (Work) | E: dougiric@gmail.com

Timeline

Account Manager (North Island)

Habasit NZ Ltd.
11.2023 - Current

National Business Development Manager

C&T (Conveyor & Transmission) - MOTION NZ
04.2022 - 11.2023

TECHNICAL SALES ENGINEER

GlenSide Engineering Ltd.
08.2021 - 04.2022

CONVEYOR MECHANICAL ENGINEER

Viking Conveyors
08.2017 - 07.2021

ESTIMATOR

Benetech Global
02.2013 - 10.2015

SUPPLY CHAIN ANALYST

Solumec Engineering
02.2011 - 02.2013

Bachelor's Degree - Mechanical Engineering

University of Aracruz (FAACZ)

Technical Certificate - Logistics

University Casa do Estudante (FACE)

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FILIPE ALVES