Filippo Jordao
Queenstown,OTA
Summary
Accomplished Security Officer and Customer Service Supervisor with a proven track record at Swissport for enhancing safety protocols and customer satisfaction. Skilled in incident reporting and fostering team collaboration, significantly improved service quality through strategic problem-solving and effective communication. Holds a Security Guard License, demonstrating a commitment to security and excellence in customer service.
Overview
8
8
years of professional experience
Work History
Security Officer
Aviation Security Service
10.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Supervisor
Swissport
02.2017 - 10.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
High School Diploma -
GPI
Rio De Janeiro 11.2010
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
Additional Information
I grew up in Brazil and came to New Zealand 8 years ago, I recently got my permanent residency and would like to pursue my passion for the environment and marine life.
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Security Officer
Aviation Security Service
10.2022 - Current
Customer Service Supervisor
Swissport
02.2017 - 10.2022
High School Diploma -
GPI
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